VIP Player Advocate - 2/2 Shift, Career Growth
FireMinds Tech
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Benefits offered by this job
Job summary
FireMinds Tech is seeking a VIP Player Manager to build and maintain strong relationships with our most valuable players. You will be the main contact for VIP clients, offering personalized service and ensuring an exceptional player experience via messengers and outbound calls.
This role focuses on increasing loyalty, engagement, and retention, including advising on exclusive promotions, assisting with deposits and withdrawals, and collaborating with the CRM and Support teams to optimize the
Qualifications
- Experience in iGaming / online casino / VIP support.
- Experience with SOFTSWISS and Customer.io CRM.
- Excellent communication and relationship-building with high-value players.
- English at least B2 level.
Responsibilities
- Build and maintain long-term relationships with VIP players.
- Communicate with VIP clients via messengers and outbound calls.
- Assist deposits, gameplay, and withdrawals for VIP players.
- Promote exclusive promotions and offers.
- Collaborate with VIP, CRM, and Support teams to improve player experience.
- Monitor activity to identify engagement opportunities.
- Drive retention and reactivation.
Skills
Tools
Job description
FireMinds Tech is seeking a VIP Player Manager to build and maintain strong relationships with our most valuable players. You will be the main contact for VIP clients, offering personalized service and ensuring an exceptional player experience via messengers and outbound calls.
This role focuses on increasing loyalty, engagement, and retention, including advising on exclusive promotions, assisting with deposits and withdrawals, and collaborating with the CRM and Support teams to optimize the
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