VIP MANAGER (NIGHT SHIFT 22:00–10:00 EEST)

MOJAM; Polska; Remote; PLN 130,000 - 170,000; Full time

Benefits offered by this job

Totally remote work

Equipment budget for home office

Flexible schedule

Performance-based bonus twice a year

Wellness Bonus

Training and English classes

Relocation support

Maternity/Paternity Leave Policy

Referral bonus

Job summary

MOJAM is seeking an experienced VIP Account Manager to own a portfolio of high-value players in gaming and drive retention and lifetime value. You’ll work a night shift schedule to provide 24/7 coverage for top-tier clients and report on shifts, performance, and next steps.

We value proactive owners who can craft tailored offers, leverage CRM tools, and coordinate with Support and Product teams. Strong English skills and prior VIP experience are essential for success in this fully remote role.

Qualifications

• Experience managing a personal portfolio of high-value paying clients in gaming.
• Advanced English communication skills.
• Hands-on experience with CRM and engagement tools.
• Ability to translate metrics (LTV, retention) into actions and results.

Responsibilities

• Own a portfolio of VIP players and tailor individual strategies.
• Set personal offers and rewards within approved limits; escalate only critical cases.
• Track player activity and preemptively act on changes.
• Initiate outreach with offers and updates; proactive engagement.
• Hand over night shifts to the next team and report outcomes.
• Coordinate with Support and Product teams to address issues.

Skills

VIP portfolio management

English fluency

CRM platforms

Customer engagement

Analytical mindset

Decision making under pressure

Tools

CRM (Customer.io or similar)

Intercom / LiveChat / Jira

Analytics dashboards

Job description

MOJAM is looking for an experienced VIP Account Manager who has worked with high-roller clients in gaming, doesn’t just service accounts, but owns a real portfolio of high-value players and takes responsibility for how it performs. You’ll build long-term retention strategy and actively grow client lifetime value. Sounds like a challenge just for you? Check out the details below.

We’re hiring Night Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).

What to Do

• Own a portfolio of several VIP players and develop an individual approach for each one of them
• Decide on personal offers and rewards yourself, within set limits. Only critical cases get escalated to the Shift Lead
• Track player activity and act before they do: spot behavior changes, choose the right action, and run it
• Reach out first with offers, event updates, or a simple check-in. Don’t wait for players to message you first
• Hand over the shift to the night team so nothing gets lost. Report on what has happened, who needs a follow-up, what’s still open
• Push technical and account issues to the Support team fast, and keep the Product team in the loop on the problems your players run into most

Your Superpowers

• 2+ years managing a personal portfolio of paying clients, with at least a year on a high-value segment. Gaming VIP experience is the strongest signal, but a clear transition from Support or Account Management into VIP works too
• You’re used to your work being evaluated. Retention, reactivation, deposit frequency, LTV are familiar metrics and you know how they translate into the performance of your portfolio. In your intro, name two numbers you personally moved and how you did it
• Hands-on experience with CRM and engagement platforms (Customer.io or similar ones), ticketing tools (Intercom, LiveChat, Jira or similar ones), and analytics dashboards for segmentation
• Go beyond answering the question: anticipate what the client needs next. Communication quality is evaluated, so this isn’t just a nice-to-have
• You make decisions in non-standard situations without waiting for approval, and you take responsibility for how they turn out
• Advanced/Fluent English (required)

Bonus Points

• You are part of the CS/CS2 gaming community
• Additional language skills are a strong plus

Team Perks

• PRO&BRO team you’ll love creating new gaming universes with
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here

Join us if this is all about you.