Remote VIP Manager - Night Shift for High-Value Players

MOJAM; Polska; Remote; PLN 130,000 - 170,000; Full time

Benefits offered by this job

Totally remote work

Equipment budget for home office

Flexible schedule

Performance-based bonus twice a year

Wellness Bonus

Training and English classes

Relocation support

Maternity/Paternity Leave Policy

Referral bonus

Job summary

MOJAM is seeking an experienced VIP Account Manager to own a portfolio of high-value players in gaming and drive retention and lifetime value. You’ll work a night shift schedule to provide 24/7 coverage for top-tier clients and report on shifts, performance, and next steps.

We value proactive owners who can craft tailored offers, leverage CRM tools, and coordinate with Support and Product teams. Strong English skills and prior VIP experience are essential for success in this fully remote role.

Qualifications

• Experience managing a personal portfolio of high-value paying clients in gaming.
• Advanced English communication skills.
• Hands-on experience with CRM and engagement tools.
• Ability to translate metrics (LTV, retention) into actions and results.

Responsibilities

• Own a portfolio of VIP players and tailor individual strategies.
• Set personal offers and rewards within approved limits; escalate only critical cases.
• Track player activity and preemptively act on changes.
• Initiate outreach with offers and updates; proactive engagement.
• Hand over night shifts to the next team and report outcomes.
• Coordinate with Support and Product teams to address issues.

Skills

VIP portfolio management

English fluency

CRM platforms

Customer engagement

Analytical mindset

Decision making under pressure

Tools

CRM (Customer.io or similar)

Intercom / LiveChat / Jira

Analytics dashboards

Job description

MOJAM is seeking an experienced VIP Account Manager to own a portfolio of high-value players in gaming and drive retention and lifetime value. You’ll work a night shift schedule to provide 24/7 coverage for top-tier clients and report on shifts, performance, and next steps.

We value proactive owners who can craft tailored offers, leverage CRM tools, and coordinate with Support and Product teams. Strong English skills and prior VIP experience are essential for success in this fully remote role.