VIP Team Lead - Data-Driven Leader for High-Value Players

Gypsy Collective; Polska; Híbrido; PLN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tax assistance

Bonuses for holidays and milestones

Cafeteria benefit

Courses and certifications

Modern equipment

Descripción de la vacante

Gypsy Collective is seeking a VIP Team Lead to run the VIP Managers team, ensure top-tier service quality, and translate player data into actionable decisions. You will oversee daily operations, prioritize high-value players, and manage escalations with a focus on performance metrics and stakeholder communication.

Ideal candidates have 3+ years in iGaming VIP, 1+ year in team leadership, and strong data skills with Excel and BI tools. Bonus mechanics and multi-brand experience are a plus.

Formación

• 3+ years in iGaming VIP / Player Management, with hands-on work with high-value players.
• 1+ year leading a team of 4+ people: task distribution, 1:1s, performance reviews.
• Strong understanding of bonus mechanics: wagering, cashback, reload, free spins, VIP offers.

Responsabilidades

• Lead a team of VIP Managers in daily operations and ownership of service quality.
• Prioritise High Value and Top VIP players and escalate complex cases as needed.
• Track product updates, bonuses, issues, and communicate changes to the team.
• Analyse VIP activity daily and prepare reports for leadership.

Conocimientos

VIP management

Team leadership

Data analysis

KPI tracking

Decision making

Communication

English proficiency

Herramientas

Google Sheets/Excel

Tableau/Power BI/Metabase/Looker

CRM: Smartico, Optimove, Fast Track, Salesforce

Descripción del empleo

Gypsy Collective is seeking a VIP Team Lead to run the VIP Managers team, ensure top-tier service quality, and translate player data into actionable decisions. You will oversee daily operations, prioritize high-value players, and manage escalations with a focus on performance metrics and stakeholder communication.

Ideal candidates have 3+ years in iGaming VIP, 1+ year in team leadership, and strong data skills with Excel and BI tools. Bonus mechanics and multi-brand experience are a plus.