VIP TEAM LEAD

MOJAM; Polska; Remote; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Home office budget

Flexible schedule

Biannual bonus

Wellness bonus

Internal knowledge sharing project

Training and certifications

Milestone gifts

Team events & CS2 tournaments

Relocation support

Parental leave

Referral bonus

Job summary

MOJAM is seeking a hands-on VIP Team Lead to guide a high-value client team, drive revenue, retention, and lifetime value, and own the numbers. You’ll lead by example, coach the team, and stay hands-on with a select VIP portfolio.

You'll shape processes, collaborate across Product, CRM, Support, Payments, Anti-Fraud, and Analytics, and scale the function with data-driven decisions. A strong emphasis on ownership, autonomy, and gaming industry passion is required.

Qualifications

• Experience leading VIP or high-value client teams with commercial KPIs.
• Proven ability to motivate and coach a team; conduct 1:1s and manage performance.
• Hands-on VIP experience with high-value clients; comfortable as playing coach.
• Strong understanding of retention and VIP economics.

Responsibilities

• Own the team’s revenue, retention, and LTV targets and drive performance.
• Lead and develop the VIP team through 1:1s, coaching, hiring, onboarding.
• Stay hands-on: manage a small VIP portfolio and handle escalations.
• Grow VIP base via conversion, retention, reactivation.
• Use player and team data to identify opportunities and test hypotheses.
• Own VIP operations and QA; ensure communication standards and team performance.
• Collaborate with Product, CRM, Support, Payments, Anti-Fraud, and Analytics.
• Learn system first, then scale the team and VIP approach based on data.

Skills

VIP team leadership

People leadership

Commercial KPI track record

Hands-on VIP experience

VIP retention & economics

Data-driven decision making

Ownership & autonomy

English proficiency B2+

Job description

We’re looking for a hands‑on VIP Team Lead who will lead by example, keep the team fired up, and take ownership of the numbers. Our VIP department is a key revenue driver with a solid team, clear processes, and a highly engaged audience. You’ll have a strong starting point, real autonomy, and room to improve and scale the function once you’ve got to know the product and the team.

What to Do

• Own the team’s revenue, retention, and LTV targets and drive performance against them
• Lead and develop the VIP team through 1:1s, coaching, performance management, hiring, and onboarding
• Stay hands‑on: personally manage a small top‑tier VIP portfolio and step into critical escalations
• Grow the VIP base through conversion, retention, and reactivation activities
• Use player and team data to identify opportunities, test hypotheses, and improve results
• Own VIP operations and quality: coverage, communication standards, QA, and team performance
• Represent the VIP department in cross‑functional collaboration with Product, CRM, Support, Payments, Anti‑Fraud, and Analytics
• Learn the existing system first, then improve and scale the team, processes, and VIP approach based on data

Your Superpowers

• 2+ years leading a VIP or high‑value client team with commercial KPIs
• Strong people leadership: you know how to motivate a team, set a high bar, coach teammates, run 1:1s, and address underperformance
• Proven commercial track record: you can speak in specific KPIs, results, and numbers, not just responsibilities
• Hands‑on VIP experience: you’ve personally managed high‑value clients and are comfortable staying close to top‑tier players as a playing coach
• Strong understanding of retention and VIP economics: growth, reactivation, offers/bonuses, and their impact on revenue
• Data‑driven approach: you use player and team data to spot opportunities and make decisions
• High ownership and autonomy: you take responsibility, bring solutions, and don’t need constant direction
• English B2+

Bonus Points

• Passion for gaming, especially CS2

Team Perks

• PRO&BRO team you’ll love creating new gaming universes with
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance‑based bonus twice a year for every mojamer as a nod to our shared achievements
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge‑sharing project Yoda. We also cover training, certifications, English classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here