VIP IT Deskside Technician | Onsite & Remote Support

Stefanini EMEA

Województwo mazowieckie

Hybrid

PLN 60,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Referral bonuses

LinkedIn Learning trainings

Professional development

International environment

Job summary

Stefanini EMEA Poland is seeking an experienced IT Support Specialist to deliver high-level customer service and hands-on support in a fast-paced environment. You will resolve incidents, manage ServiceNow queues, and coordinate with vendors for hardware/software issues.

The role includes on-site and remote support across the country, with opportunities for professional development in a multinational setting.

Qualifications

Minimum of 5 years in an IT support role.
Proficiency with Windows 10/11 and MS Office 365 environments.
Strong hardware diagnostics for PCs, laptops, and printers.
ITIL certification is a plus and ServiceNow is highly desirable.
Familiarity with remote admin tools in Windows environments.
Knowledge of LAN, wireless, VPN, and device management with Intune/Autopilot.
Fluency in Polish and English; proactive service delivery and teamwork.

Responsibilities

Provide face-to-face and remote IT support for users, ensuring timely resolutions.
Manage support queues using ServiceNow with prioritization.
Coordinate with third-party vendors for hardware/software issues.
Perform hardware installation, relocation and de-installation tasks.
Administer Microsoft 365 and Entra ID/Intune tasks as needed.
Maintain CMDB records and support local IT projects across the country.
Deliver VIP level support with professionalism and strong communication.