German-Speaking Tech Support Engineer - Remote

Stefanini; Opole; Hybrid; PLN 40,000 - 65,000; Full time

Benefits offered by this job

Private medical

Training & certifications

Flexible benefits budget

Referral bonuses

Hybrid/remote work

Extra vacation days

Job summary

Stefanini is seeking a German-speaking customer support specialist to assist clients via email and phone with technical issues, from password resets to connectivity. You will log into client machines remotely, document issues, troubleshoot, and escalate when needed.

The role focuses on clear non-technical communication and helping users maintain continuous computer-based activity. We offer private medical, training, a flexible benefits budget, referral bonuses, and a hybrid or remote work model

Qualifications

• German - Advanced level (min. C1, C2 preferred)
• Motivation for learning new information
• A team player that shows adaptability and perseverance in managing a good working relationship with clients and colleagues
• Willingness to help people in having continuity in their computer-based activity
• Strong written and oral communication skills
• Able to communicate problems/issues to customers in a non-technical manner
• Previous successful customer service experience is considered an advantage

Responsibilities

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues
• Log remotely to the client's computer and help them solve software issues
• Document issues that you deal with on a daily basis into the ticketing system
• Troubleshoot hardware, software and network related issues
• Escalate problems to the next level of support when necessary
• Help the client with all the necessary information

Skills

German C1+

Customer support

Team player

Strong communication

Willing to learn

Job description

Stefanini is seeking a German-speaking customer support specialist to assist clients via email and phone with technical issues, from password resets to connectivity. You will log into client machines remotely, document issues, troubleshoot, and escalate when needed.

The role focuses on clear non-technical communication and helping users maintain continuous computer-based activity. We offer private medical, training, a flexible benefits budget, referral bonuses, and a hybrid or remote work model