Deskside Technician

Stefanini EMEA; Województwo mazowieckie; Híbrido; PLN 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral bonuses

LinkedIn Learning trainings

Professional development

International environment

Descripción de la vacante

Stefanini EMEA Poland is seeking an experienced IT Support Specialist to deliver high-level customer service and hands-on support in a fast-paced environment. You will resolve incidents, manage ServiceNow queues, and coordinate with vendors for hardware/software issues.

The role includes on-site and remote support across the country, with opportunities for professional development in a multinational setting.

Formación

• Minimum of 5 years in an IT support role.
• Proficiency with Windows 10/11 and MS Office 365 environments.
• Strong hardware diagnostics for PCs, laptops, and printers.
• ITIL certification is a plus and ServiceNow is highly desirable.
• Familiarity with remote admin tools in Windows environments.
• Knowledge of LAN, wireless, VPN, and device management with Intune/Autopilot.
• Fluency in Polish and English; proactive service delivery and teamwork.

Responsabilidades

• Provide face-to-face and remote IT support for users, ensuring timely resolutions.
• Manage support queues using ServiceNow with prioritization.
• Coordinate with third-party vendors for hardware/software issues.
• Perform hardware installation, relocation and de-installation tasks.
• Administer Microsoft 365 and Entra ID/Intune tasks as needed.
• Maintain CMDB records and support local IT projects across the country.
• Deliver VIP level support with professionalism and strong communication.

Conocimientos

Windows 10/11

MS Office 365

ServiceNow

Intune

Autopilot

Active Directory

MS Azure

VPN

LAN/Wi‑Fi troubleshooting

ITIL

Polish language

English language

Zebra devices

Remote/Onsite support

Herramientas

ServiceNow

Intune

Azure AD

Descripción del empleo

Job Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Job Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

Job Responsibilities

• Provide face-to-face IT support for users, ensuring timely and effective resolution of issues.
• Manage support queues using ServiceNow, maintaining efficient ticket handling and prioritization.
• Demonstrate the ability to multi-task, adhere to processes and procedures, and follow pre-established guidelines.
• Coordinate with third-party vendors to resolve hardware and software issues as required.
• Perform hardware installation, relocation, and de-installation tasks.
• Diagnose and resolve issues related to personal hardware, including PCs, laptops, printers, and scanners.
• Maintain, analyze, and troubleshoot end-user computing problems, both hardware and software-related.
• Test system and application changes and prepare scripts in MS Windows 11 and MS Office 365 environments.
• Conduct basic Microsoft 365 administration, including Entra ID and Intune management.
• Install and configure equipment, cables, outlets, and other hardware required for IMAC implementations.
• Manage Windows 11 software, patches, and updates using Intune and Autopilot.
• Provide support for AV rooms and conferences, utilizing software such as MS Teams and Zoom.
• Offer remote and onsite support to users in other locations within the country as needed.
• Troubleshoot and resolve issues with warehouse equipment, such as label printers and handheld scanners.
• Handle user onboarding and offboarding processes efficiently.
• Maintain and manage mobile devices using MDM via Intune.
• Lead asset refresh campaigns within the country, ensuring smooth execution.
• Keep CMDB records updated using ServiceNow.
• Coordinate and manage local IT projects as required.
• Oversee equipment ordering, coordination, and stock management.
• Deliver VIP support with a high level of professionalism and efficiency.

Job Requirements

• A minimum of 5 years of experience in an IT support role.
• Proficiency in Windows 10/11 and MS Office 365 environments.
• Strong diagnostic skills for hardware issues, including PCs, laptops, and printers.
• ITIL certification is an advantage
• Familiarity with ServiceNow is highly desirable.
• Knowledge of remote administrative tools in Windows 10/11 environments.
• Understanding of LAN, wireless, and VPN technologies for basic troubleshooting.
• Experience with Intune and Autopilot for device management.
• Working knowledge of Active Directory and MS Azure.
• Familiarity with network-connected printers and multifunctional devices.
• A willingness to learn and adapt to new technologies.
• Positive and proactive attitude with strong teamwork capabilities.
• Excellent communication skills and a focus on service delivery.
• Ability to manage stress and handle workloads effectively.
• Experience with Zebra devices is considered an advantage.
• Fluency in both the local language and English is required.

What we offer

• Special referral bonuses for recommending your friends;
• The possibility to following trainings via Linkedin Learning ,IT and soft skills training provided by our specialists.
• Opportunities for professional development in a stable multinational environment.
• Exposure to an international environment as part of a multicultural team spread across Europe.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Key Points to Remember

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.