Deskside IT Technician: VIP Onsite & Remote Support

Smartsearchonline; Warszawa; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Special referral bonuses

LinkedIn Learning trainings

Professional development

International environment

Job summary

Stefanini Group in Poland is seeking an experienced IT Support Specialist to join a fast-paced, multinational team. You will deliver high‑quality end-user support across Windows 10/11 and MS 365, on-site and remote, and act as a key point of contact for technical issues.

You will manage ServiceNow queues, coordinate with vendors, perform hardware tasks, and contribute to asset refresh campaigns while keeping CMDB records up to date.

Qualifications

• A minimum of 5 years of experience in an IT support role.
• Proficiency in Windows 10/11 and MS Office 365 environments.
• Strong diagnostic skills for hardware issues, including PCs, laptops, and printers.
• ITIL certification is an advantage.
• Familiarity with ServiceNow is highly desirable.
• Knowledge of remote admin tools in Windows 10/11 environments.
• Understanding of LAN, wireless, and VPN technologies for troubleshooting.
• Experience with Intune and Autopilot for device management.
• Working knowledge of Active Directory and MS Azure.
• Fluency in both Polish and English is required.

Responsibilities

• Provide face-to-face IT support for users, ensuring timely resolution.
• Manage service queues using ServiceNow and prioritize tickets.
• Coordinate with third-party vendors to resolve hardware and software issues.
• Perform hardware installation, relocation, and de-installation tasks.
• Maintain end-user computing problems, hardware and software.
• Lead asset refresh campaigns and CMDB maintenance in ServiceNow.
• Deliver VIP support with professionalism and efficiency.

Skills

IT support

Windows 10/11

MS Office 365

Polish language

English language

Customer service

Communication

Tools

ServiceNow

Intune

Autopilot

Azure AD

Group Policy

MS 365 Admin

Job description

Stefanini Group in Poland is seeking an experienced IT Support Specialist to join a fast-paced, multinational team. You will deliver high‑quality end-user support across Windows 10/11 and MS 365, on-site and remote, and act as a key point of contact for technical issues.

You will manage ServiceNow queues, coordinate with vendors, perform hardware tasks, and contribute to asset refresh campaigns while keeping CMDB records up to date.