End-User IT Support Engineer (On-Site & Remote)

EPAM Systems; Polska; On-site; PLN 60,000 - 90,000; Full time

Job summary

EPAM Systems Krakow is seeking an End-User Support Engineer to strengthen our local team. You will provide on-site and remote support to end users, install hardware, manage devices, and ensure SLA compliance.

The role requires 2+ years in a similar position, strong Windows endpoint administration, Intune experience, and good English. You will work in a dynamic IT environment, focusing on service delivery and teamwork.

Qualifications

• 2+ years in a similar end-user support role.
• Proficient with network fundamentals and troubleshooting.
• Experience with Windows endpoint administration and device management.
• Familiar with IT service operations and incident handling.
• Experience with Microsoft Intune for device management.
• Strong communication and problem-solving skills.
• Able to learn new technologies and adapt quickly.
• Ability to work effectively under pressure.
• Intermediate English proficiency.

Responsibilities

• Provide end-user support at the Krakow location, on-site and remotely.
• Install and configure computer hardware, printers and scanners.
• Coordinate with service providers and network engineers to resolve issues.
• Maintain meeting rooms and keep related equipment functional.
• Ensure SLA compliance and timely ticket responses.
• Handle software installation and endpoint issues as they arise.
• Manage incident tickets from creation to resolution.
• Maintain the server room to keep equipment running smoothly.
• Organize and manage IT equipment cabling and inventories.
• Follow IT work instructions as part of daily operations.

Skills

Network Fundamentals

Troubleshooting

Windows Endpoint Administration

IT Service Operations Fundamentals

Microsoft Intune

English Communication

Under Pressure

Job description

EPAM Systems Krakow is seeking an End-User Support Engineer to strengthen our local team. You will provide on-site and remote support to end users, install hardware, manage devices, and ensure SLA compliance.

The role requires 2+ years in a similar position, strong Windows endpoint administration, Intune experience, and good English. You will work in a dynamic IT environment, focusing on service delivery and teamwork.