Remote & Onsite IT Desktop Support Specialist

IMI Climate Control; Olkusz; Hybrid; PLN 73,000 - 84,000; Full time

Job summary

IMI Climate Control in Poland is seeking an IT Desktop Support Technician to provide technical assistance to end-users across desktops and laptops, covering hardware, software, and networking issues. You will work onsite and remotely to maintain a stable IT environment and ensure a positive user experience.

Responsibilities include supporting Windows devices, Microsoft 365, AD/Azure AD, and security practices, documenting incidents, and collaborating with global IT teams on projects and

Qualifications

• 2–4 years in IT Support or Service Desk.
• Experience in a corporate IT environment.
• Fluent English required.
• Strong networking fundamentals and troubleshooting.

Responsibilities

• Provide first and second-line IT support to end users onsite and remotely.
• Manage user accounts and access rights via Active Directory and Azure AD.
• Support Windows devices, Microsoft 365 apps, and mobile devices.
• Troubleshoot hardware, software, and network issues; document incidents.

Skills

IT Support

English proficiency

Remote & onsite support

Analytical thinking

Education

ITIL Foundation certification

Microsoft certifications

Tools

Windows 10/11

Microsoft 365

Active Directory

Azure AD

Intune

VPN

ServiceNow/ITSM

Job description

IMI Climate Control in Poland is seeking an IT Desktop Support Technician to provide technical assistance to end-users across desktops and laptops, covering hardware, software, and networking issues. You will work onsite and remotely to maintain a stable IT environment and ensure a positive user experience.

Responsibilities include supporting Windows devices, Microsoft 365, AD/Azure AD, and security practices, documenting incidents, and collaborating with global IT teams on projects and