Deskside IT Engineer: 1st Line Support (Poland)

Survitec Group Limited; Szczecin; On-site; PLN 56,000 - 78,000; Full time

Benefits offered by this job

6-month contract

Mon-Fri 8:00–16:00

Training and onboarding

Foreign language environment

Free transport to Stobno

Job summary

Survitec is seeking an IT Help Desk (1st Line Support) professional to join our team at Stobno 74, near Szczecin, Poland. You will resolve IT issues, install and maintain hardware and software, and support local colleagues, networks, and systems.

Reporting to the Head of End User Services, the role requires solid English proficiency and strong problem-solving, communication, and teamwork skills in a fast-paced, global environment.

Qualifications

• At least one year of IT support or similar role.
• Continual improvement mindset.
• At least secondary education.
• Good command of English and Polish (verbal and written).
• Ability to troubleshoot and diagnose IT issues.

Responsibilities

• Respond to IT support requests from staff via phone, email, or chat.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Install, configure, and update IT equipment and software.
• Provide training to users on IT tools and applications.
• Assist with IT projects (upgrades, migrations, backups).
• Document IT procedures, policies, and best practices.
• Monitor and maintain IT inventory, security, and performance.
• Collaborate with other IT staff and external vendors.

Skills

English proficiency

Polish proficiency

Communication skills

Teamwork

Problem solving

Attention to detail

Customer service

Continual improvement mindset

Education

Secondary education

Tools

Windows OS

Microsoft Office

ServiceNOW

SysAID

Job description

Survitec is seeking an IT Help Desk (1st Line Support) professional to join our team at Stobno 74, near Szczecin, Poland. You will resolve IT issues, install and maintain hardware and software, and support local colleagues, networks, and systems.

Reporting to the Head of End User Services, the role requires solid English proficiency and strong problem-solving, communication, and teamwork skills in a fast-paced, global environment.