Deskside Technician

Smartsearchonline; Warszawa; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Special referral bonuses

LinkedIn Learning trainings

Professional development

International environment

Job summary

Stefanini Group in Poland is seeking an experienced IT Support Specialist to join a fast-paced, multinational team. You will deliver high‑quality end-user support across Windows 10/11 and MS 365, on-site and remote, and act as a key point of contact for technical issues.

You will manage ServiceNow queues, coordinate with vendors, perform hardware tasks, and contribute to asset refresh campaigns while keeping CMDB records up to date.

Qualifications

• A minimum of 5 years of experience in an IT support role.
• Proficiency in Windows 10/11 and MS Office 365 environments.
• Strong diagnostic skills for hardware issues, including PCs, laptops, and printers.
• ITIL certification is an advantage.
• Familiarity with ServiceNow is highly desirable.
• Knowledge of remote admin tools in Windows 10/11 environments.
• Understanding of LAN, wireless, and VPN technologies for troubleshooting.
• Experience with Intune and Autopilot for device management.
• Working knowledge of Active Directory and MS Azure.
• Fluency in both Polish and English is required.

Responsibilities

• Provide face-to-face IT support for users, ensuring timely resolution.
• Manage service queues using ServiceNow and prioritize tickets.
• Coordinate with third-party vendors to resolve hardware and software issues.
• Perform hardware installation, relocation, and de-installation tasks.
• Maintain end-user computing problems, hardware and software.
• Lead asset refresh campaigns and CMDB maintenance in ServiceNow.
• Deliver VIP support with professionalism and efficiency.

Skills

IT support

Windows 10/11

MS Office 365

Polish language

English language

Customer service

Communication

Tools

ServiceNow

Intune

Autopilot

Azure AD

Group Policy

MS 365 Admin

Job description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

Job responsibilities

• Provide face-to-face IT support for users, ensuring timely and effective resolution of issues.
• Manage support queues using ServiceNow, maintaining efficient ticket handling and prioritization.
• Demonstrate the ability to multi-task, adhere to processes and procedures, and follow pre-established guidelines.
• Coordinate with third-party vendors to resolve hardware and software issues as required.
• Perform hardware installation, relocation, and de-installation tasks.
• Diagnose and resolve issues related to personal hardware, including PCs, laptops, printers, and scanners.
• Maintain, analyze, and troubleshoot end-user computing problems, both hardware and software-related.
• Test system and application changes and prepare scripts in MS Windows 11 and MS Office 365 environments.
• Conduct basic Microsoft 365 administration, including Entra ID and Intune management.
• Install and configure equipment, cables, outlets, and other hardware required for IMAC implementations.
• Manage Windows 11 software, patches, and updates using Intune and Autopilot.
• Provide support for AV rooms and conferences, utilizing software such as MS Teams and Zoom.
• Offer remote and onsite support to users in other locations within the country as needed.
• Troubleshoot and resolve issues with warehouse equipment, such as label printers and handheld scanners.
• Handle user onboarding and offboarding processes efficiently.
• Maintain and manage mobile devices using MDM via Intune.
• Lead asset refresh campaigns within the country, ensuring smooth execution.
• Keep CMDB records updated using ServiceNow.
• Coordinate and manage local IT projects as required.
• Oversee equipment ordering, coordination, and stock management.
• Deliver VIP support with a high level of professionalism and efficiency.

Job Requirements

• A minimum of 5 years of experience in an IT support role.
• Proficiency in Windows 10/11 and MS Office 365 environments.
• Strong diagnostic skills for hardware issues, including PCs, laptops, and printers.
• ITIL certification is an advantage
• Familiarity with ServiceNow is highly desirable.
• Knowledge of remote administrative tools in Windows 10/11 environments.
• Understanding of LAN, wireless, and VPN technologies for basic troubleshooting.
• Experience with Intune and Autopilot for device management.
• Working knowledge of Active Directory and MS Azure.
• Familiarity with network-connected printers and multifunctional devices.
• A willingness to learn and adapt to new technologies.
• Positive and proactive attitude with strong teamwork capabilities.
• Excellent communication skills and a focus on service delivery.
• Ability to manage stress and handle workloads effectively.
• Experience with Zebra devices is considered an advantage.
• Fluency in both the local language and English is required.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer:

• Special referral bonuses for recommending your friends;
• The possibility to following trainings via Linkedin Learning ,IT and soft skills training provided by our specialists.
• Opportunities for professional development in a stable multinational environment.
• Exposure to an international environment as part of a multicultural team spread across Europe.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.