Travel Tech Support Specialist (Hybrid)
Capgemini Engineering
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Benefits offered by this job
Job summary
Capgemini Engineering in Kraków is seeking a Client Technical Support Specialist to act as a bridge between clients, product teams and service delivery, owning onboarding, technical implementation and ongoing support. You will research, solve problems and communicate across teams to drive successful outcomes for both new and existing clients.
The role requires 4+ years in technical support or implementation, 5+ years in business travel or airline sectors, and strong Amadeus GDS experience.
Qualifications
- Minimum 4 years in a technical support/implementation or client-facing technology role.
- 5+ years of experience in the business travel and/or airline industry.
Responsibilities
- Lead end-to-end testing and sign-off for new client implementations.
- Support client onboarding by joining implementation calls and managing profile imports.
- Provide post-implementation support until steady state is achieved and troubleshoot issues.
- Collaborate with Product Teams to develop new functionalities and test solutions.
- Assist Service Delivery by researching and escalating issues for timely resolution.
- Contribute technical insight to large-scale cross-functional projects.
- Apply analytical thinking to research and resolve complex issues with limited information.
Skills
Tools
Job description
Capgemini Engineering in Kraków is seeking a Client Technical Support Specialist to act as a bridge between clients, product teams and service delivery, owning onboarding, technical implementation and ongoing support. You will research, solve problems and communicate across teams to drive successful outcomes for both new and existing clients.
The role requires 4+ years in technical support or implementation, 5+ years in business travel or airline sectors, and strong Amadeus GDS experience.
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