Hybrid L2 Travel Tech Support (Amadeus)

Capgemini Engineering; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medical care

Private life insurance

Sports card

Wellbeing program

Hybrid work model

Training tracks

Job summary

Capgemini Engineering Poland is looking for a Client Technical Support L2 to join our Product Team. You will provide technical support for client implementations, troubleshoot complex issues, assist testing activities, and help ensure smooth deployments.

The role requires at least 6 years in the travel industry, at least 18 months of recent L2 support experience, and proficiency with Amadeus (GDS). German language skills are a plus.

Qualifications

• 6+ years in the business travel industry or equivalent experience.
• At least 18 months of recent L2 Support experience.
• Technical proficiency with Amadeus (GDS).
• Experience in Travel and/or Airline industry.
• Excellent oral and written communication.
• Ability to work independently and manage multiple deliverables.
• German language skills are a plus.

Responsibilities

• Support customer onboarding and implementation activities.
• Participate in implementation calls.
• Manage profile imports and company profile setup.
• Perform end-to-end testing and implementation sign-off.
• Provide post-implementation support until a steady state is achieved.
• Support Office ID mapping activities.
• Collaborate with Product Teams to develop new functionalities, conduct testing, and investigate technical issues.
• Support Service Delivery teams by researching issues and escalating them to the appropriate teams.
• Contribute to large-scale projects and implementation initiatives.
• Investigate and resolve issues independently, using analytical and creative problem‑solving skills to identify root causes.

Skills

Amadeus GDS

Travel industry experience

German language

Independent worker

Communication skills

Problem solving

Job description

Capgemini Engineering Poland is looking for a Client Technical Support L2 to join our Product Team. You will provide technical support for client implementations, troubleshoot complex issues, assist testing activities, and help ensure smooth deployments.

The role requires at least 6 years in the travel industry, at least 18 months of recent L2 support experience, and proficiency with Amadeus (GDS). German language skills are a plus.