Travel Advisor for SAS with Danish

Concentrix; Tomaszów Mazowiecki; On-site; PLN 42,000 - 70,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Fully paid 2-month training program

International and diverse work环境

Coaching and mentoring for growth

Modern Warsaw office

Job summary

Concentrix in Warsaw is seeking a Travel Advisor for Nordic Premium Airline SAS, fluent in Danish and English, to handle premium travel inquiries, ticket purchases, and support during travel difficulties.

You will work from our Warsaw office, join an international team, and participate in a fully paid two-month training with a dedicated buddy, developing customer service skills and building trust with travelers.

Qualifications

• Fluent in Danish (C1) and English (B2) for customer communication.
• Customer-focused, collaborative and patient.
• Strong listening and clear communication abilities.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships to build trust with travelers.

Skills

Danish language proficiency (C1)

English language proficiency (B2)

Job description

Travel Advisor for Nordic Premium Airline SAS with Danish

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Danish (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.