Travel Advisor for SAS with Danish

Concentrix; Białystok; Sur place; PLN 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

SAS travel discounts

Equal opportunity employer

2-month paid training

International work environment

Coaching & mentoring

Modern Warsaw office

Résumé du poste

Concentrix in Warsaw is seeking a Travel Advisor for Nordic Premium Airline SAS, providing Danish and English support to premium customers. You will handle inquiries, ticket purchases and payments, and assist travelers with travel difficulties with care.

The role requires Danish at C1 and English at B2, strong listening and organizational skills, and the ability to build trust with customers. Join a diverse, international team and complete a fully paid two-month training.

Qualifications

• Fluent in Danish at C1 level and English at B2 level.
• Helpful, collaborative spirit, enthusiastic, patient and open-minded.
• Active listener with clear communication and attention to detail.
• Highly organized and office-ready.

Responsabilités

• Be the first point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling payments.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Build trust by fostering enduring customer relationships.

Connaissances

Danish (C1)

English (B2)

Customer service

Active listening

Description du poste

Travel Advisor for Nordic Premium Airline SAS with Danish

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Danish (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.