Travel Advisor for SAS with Danish

Concentrix; Tczew; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

SAS fare discount

Fully paid training program

Diverse international environment

Coaching & mentoring

Modern Warsaw office

Job summary

SAS Nordic Premium Airline is seeking a Travel Advisor to handle premium travel inquiries in both English and Danish. You will assist customers with ticket purchases, payments, and travel issues, and connect via calls and chat from our Warsaw office.

You will build trust by forming long-lasting relationships and delivering courteous, accurate service in a fast-paced environment. Training is provided to ensure strong product knowledge and customer satisfaction.

Qualifications

• Fluent in written and spoken Danish (C1) and English (B2).

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist with purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships with customers to build trust.

Skills

Danish (C1)

English (B2)

Job description

Travel Advisor for Nordic Premium Airline SAS with Danish

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Danish (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.