Travel Advisor for Nordic Premium Airline SAS with English

Concentrix; Warszawa; On-site; PLN 35,712 - 58,032; Full time

Benefits offered by this job

2-month paid training

International work environment

Coaching and mentoring

Modern Warsaw office

Job summary

Concentrix is hiring a Travel Advisor based in Warsaw to support Nordic Premium Airline SAS customers in English. You will be the first point of contact for premium travel inquiries, advising on flights, products, and payment methods, and assisting with ticket purchases and payments.

You will work in a diverse international environment, participate in a fully paid 2-month training program, and grow your expertise while delivering exceptional service from our modern Warsaw office.

Qualifications

• Fluent written and spoken English at C1 level.
• Must be naturally helpful, collaborative and patient.
• Available to work from the Warsaw office.

Responsibilities

• Serve as the first point of contact for premium travel inquiries.
• Advise on flights, products, and payment methods.
• Assist customers with ticket purchases and payments.
• Support customers with travel difficulties and via calls/chat.
• Build lasting relationships with customers.

Skills

Fluent English

Great communication

Active listener

Highly organized

Job description

Travel Advisor for Nordic Premium Airline SAS with English

Job Description

• Be the 1st point of contact for premium travel inquiries of customers.
• Advise partners on flights, products, online services, payment methods, membership programs etc.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken English (C1 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Work for the largest, well-known Nordic 5-star airline - SAS.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw