Technical Support Specialist German (m,f): Garden equipment

Personalbuero U Herrmann; Katowice; On-site; PLN 76,000 - 91,000; Full time

Benefits offered by this job

Multisport card

Private insurance

Private medical health care

Development programs

Unlimited courses

Refer a Friend bonus

Game Changer Award

Be The Best

Job summary

Personalbuero U Herrmann in Katowice is seeking a German- and English-speaking technical support specialist for an office-based role. You will handle phone-based support, backoffice tasks, diagnose and troubleshoot issues related to products and devices, and guide customers through setup, installation and maintenance.

Strong communication, problem-solving, and independence are essential for success. The role requires fluency in German (C1) and English (B2), readiness to work from the Katowice

Qualifications

• Fluency in German (C1) and English (B2).
• Readiness to work from an office in Katowice.
• Experience in technical support, helpdesk, or troubleshooting roles.
• Strong technical attitude and interest in consumer electronics, smart/AI devices, home & garden equipment or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment, MS Office, and computer literacy (Wi‑Fi, mobile apps).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple inquiries.

Responsibilities

• Provide technical support mainly via phone.
• Backoffice support.
• Diagnose and troubleshoot issues related to products, accessories, mobile apps, and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes and determine solutions.
• Escalate complex cases when needed.
• Document interactions and findings in internal systems.
• Educate customers on features, best practices, and preventive maintenance.
• Handle after-sales cases like warranties, returns, and spare parts.

Skills

German C1

English B2

Technical support

Customer service

Windows OS

MS Office

Wi‑Fi knowledge

Communication skills

Multitasking

Independent work

Troubleshooting

Job description

Start: 16.11.26

Tasks:

• Provide technical support mainly via phone.
• Backoffice support.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.
• Handling after-sales cases, for example: warranties, returns, and spare parts.

Profile:

• Fluency in German (C1) and English (B2).
• Readiness to work from an office in Katowice.
• Previous experience in technical support, helpdesk, or troubleshooting roles.
• Strong technical attitude and interest in consumer electronics, smart / AI-powered devices, home & garden equipment or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment, MS Office applications, and computer literacy (basic knowledge or strong interests of Wi‑Fi connections, mobile applications).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.

Offer:

• Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
• Labor contract with salary 7,500 PLN gross
• Full-time position available as of 16.11.2026.
• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
• Development programs
• Unlimited courses
• Recommendation program Refer a Friend with bonus up to 4000 PLN!
• Recognition programs: Game Changer Award as well as Be The Best.