Customer Technical Service with Danish

Minacs; Katowice; Hybrid; PLN 42,000 - 60,000; Full time

Benefits offered by this job

Relocation support to Katowice

Multisport card

Private medical care

Job summary

Minacs in Katowice invites you to join its international technical support team as a Customer Service Technical Specialist. You will help customers troubleshoot product issues, guide product setup, and maintain a high-quality experience across phone, email and chat channels.

We value Danish and English proficiency, customer service experience, and a practical technical mindset. The role requires working from our Katowice office with a full-time contract and relocation support for the right

Qualifications

• Fluency in Danish (C1) and English (B2).
• Experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Able to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Skills

Danish proficiency

English proficiency

Customer service experience

Technical aptitude

Windows & MS Office

Independent multitasking

Tools

CRM / ticketing systems

Job description

Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.

Key Responsibilities:

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Requirements:

• Fluency in Danish (C1) and English (B2).
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Readiness to work from an office in Katowice

Nice to Have:

• Technical education or relevant certifications.
• Experience with CRM or ticketing systems.

What do we offer:

• Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
• Relocation support to Katowice.
• Labor contract with attractive salary.
• Full-time position available as of 16.11.2026.
• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
• Development programs like Concentrix Academy for the future Team Leaders.
• Recommendation program Refer a Friend with bonus up to 4000 PLN!
• Recognition programs: Game Changer Award as well as Be The Best.