Customer Technical Service with Norwegian

Minacs; Katowice; Hybrid; PLN 89.000 - 134.000; Vollzeit

Benefits dieser Stelle

Relocation support

Multisport card

Private health insurance

Private medical care

Concentrix Academy for Leaders

Refer a Friend bonus up to 4000 PLN

Recognition programs

Zusammenfassung

Minacs in Katowice is seeking a Customer Service Technical Specialist to support customers of a leading manufacturer of garden equipment, robotic lawn mowers and power tools. You will troubleshoot product-related issues and guide users through setup and maintenance, across phone, email and chat.

You will work with strong Norwegian (C1) and English (B2) language skills, a solid technical mindset, and a positive customer-focused attitude.

Qualifikationen

• Fluency in Norwegian (C1) and English (B2) as required.
• Experience in customer service or technical support roles.
• Strong technical aptitude and interest in consumer electronics / tools.

Aufgaben

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, apps and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Kenntnisse

Norwegian language (C1)

English language (B2)

Tools

CRM software

Ticketing systems

Jobbeschreibung

Customer Technical Service with Norwegian

Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.

Key Responsibilities:

Provide technical support via phone, email, and chat.

Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices

Guide customers through product setup, installation, configuration, and maintenance.

Identify root causes of technical issues and determine appropriate solutions.

Escalate complex cases to specialized teams when necessary.

Document customer interactions and technical findings accurately in internal systems.

Educate customers on product features, best practices, and preventive maintenance.

Ensure customer satisfaction while meeting quality and productivity targets.

Requirements:

Fluency in Norwegian (C1) and English (B2).

Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.

Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.

Ability to analyze problems and provide clear, customer-friendly solutions.

Good knowledge of Windows environment and MS Office applications.

Excellent communication and interpersonal skills.

Ability to work independently and manage multiple customer inquiries simultaneously.

Readiness to work from an office in Katowice

Nice to Have:

Technical education or relevant certifications.

Experience with CRM or ticketing systems.

What do we offer:

Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.

Relocation support to Katowice.

Labor contract with attractive salary.

Full-time position available as of 16.11.2026.

Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.

Development programs like Concentrix Academy for the future Team Leaders.

Recommendation program Refer a Friend with bonus up to 4000 PLN!

Recognition programs: Game Changer Award as well as Be The Best.