Customer Technical Service with French

Minacs; Katowice; Hybrid; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Multisport card

Private health insurance

Private medical care

Concentrix Academy

Refer a Friend bonus (up to 4000 PLN)

Game Changer Award

Be The Best

Job summary

Minacs is seeking a Customer Service Technical Specialist in Katowice to support customers of a leading garden equipment and power tools brand. You will troubleshoot product issues, guide setup and maintenance, and ensure a high-quality experience across phone, email, and chat channels.

The role requires fluent French (C1) and English (B2), solid Windows/MS Office knowledge, and the ability to handle multiple inquiries independently in a fast-paced environment.

Qualifications

• Fluent French (C1) and English (B2) required.
• Prior experience in customer service, technical support, helpdesk, or troubleshooting roles preferred.
• Strong technical aptitude and interest in consumer electronics, smart devices, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, apps, and connected devices.
• Guide customers through setup, installation, configuration, and maintenance.
• Identify root causes and determine appropriate solutions.
• Escalate complex cases to specialized teams when needed.
• Document customer interactions and technical findings in internal systems.
• Educate customers on features, best practices, and preventive maintenance.
• Maintain high customer satisfaction while meeting quality and productivity targets.

Skills

French (C1)

English (B2)

Customer service

Technical troubleshooting

Windows knowledge

Education

Technical education or certifications

Tools

CRM systems

MS Office

Job description

Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.

Key Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Requirements

• Fluency in French (C1) and English (B2).
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Readiness to work from an office in Katowice

Nice to Have

• Technical education or relevant certifications.
• Experience with CRM or ticketing systems.

What do we offer

• Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
• Relocation support to Katowice.
• Labor contract with attractive salary.
• Full-time position available as of 16.11.2026.
• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
• Development programs like Concentrix Academy for the future Team Leaders.
• Recommendation program Refer a Friend with bonus up to 4000 PLN!
• Recognition programs: Game Changer Award as well as Be The Best.