Technical Service Advisor with German

Concentrix; Katowice; On-site; PLN 76,000 - 91,000; Full time

Benefits offered by this job

Relocation to Katowice

Multisport card

Private health insurance

Private medical care

Concentrix Academy

Refer a Friend bonus up to 4000 PLN

Recognition programs: Game Changer /Be

Job summary

Concentrix in Katowice is hiring to provide technical support via phone, email, and chat for German and English-speaking customers. You will diagnose issues, guide setup and maintenance, and document findings in internal systems.

The role requires strong technical aptitude, Windows/MS Office knowledge, and excellent communication. This full-time office position offers a competitive salary, relocation support, and benefits.

Qualifications

• Fluent in German (C1) and English (B2) as required.
• Experience in customer service, technical support, helpdesk, or troubleshooting.
• Strong technical aptitude and interest in consumer electronics or related devices.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple inquiries.
• Readiness to work from an office in Katowice.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products and devices.
• Guide customers through setup, installation, configuration, and maintenance.
• Identify root causes and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and findings in internal systems.
• Educate customers on product features and best practices.
• Maintain high customer satisfaction while meeting quality targets.

Skills

German (C1)

English (B2)

Customer service

Technical troubleshooting

Windows OS

MS Office

Communication

Independent work

On-site readiness

Education

Technical education or certifications

Tools

CRM systems

Ticketing systems

Job description

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Our requirements

• Fluency in German (C1) and English (B2).
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Readiness to work from an office in Katowice

Optional

• Technical education or relevant certifications.
• Experience with CRM or ticketing systems.

What we offer

• Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
• Relocation support to Katowice.
• Labor contract with attractive salary of 7 500PLN per month.
• Full-time position available as of 16.11.2026.
• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
• Development programs like Concentrix Academy for the future promotions.
• Recommendation program Refer a Friend with bonus up to 4000 PLN!
• Recognition programs: Game Changer Award as well as Be The Best.