Technical Service Advisor with Danish

Concentrix; Katowice; On-site; PLN 112,000 - 134,000; Full time

Benefits offered by this job

Multisport card

Private insurance

Private medical health care

Development programs

Refer a Friend bonus

Recognition programs

Job summary

Concentrix is seeking a Danish-speaking Technical Support Agent in Katowice, Poland. You will assist customers via phone, email and chat, troubleshoot devices and apps, and guide setup and maintenance. Strong English, Windows/MS Office skills, and a customer-focused approach are essential.

This full-time role in Katowice offers relocation assistance, a 9:00–17:00 schedule (Mon–Fri) with Saturday 9:00–13:00, plus benefits and career development programs through Concentrix Academy.

Qualifications

• Fluency in Danish (C1) and English (B2).
• Experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.

Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Skills

Danish (C1)

English (B2)

Customer service

Technical support

Troubleshooting

Job description

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Our requirements

• Fluency in Danish (C1) and English (B2).
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Readiness to work from an office in Katowice

Optional

• Technical education or relevant certifications.
• Experience with CRM or ticketing systems.

What we offer

• Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
• Relocation support to Katowice.
• Labor contract with attractive salary of 11 000PLN per month.
• Full-time position available as of 16.11.2026.
• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
• Development programs like Concentrix Academy for the future promotions.
• Recommendation program Refer a Friend with bonus up to 4000 PLN!
• Recognition programs: Game Changer Award as well as Be The Best.