Technical Support Specialist German : Garden equipment

Personalbuero U Herrmann; Katowice; On-site; PLN 76,000 - 91,000; Full time

Benefits offered by this job

Multisport card

Private health insurance

Private medical care

Development programs

Unlimited courses

Refer a Friend bonus up to 4000 PLN

Recognition programs

Job summary

Personalbuero U Herrmann seeks a technical support specialist in Katowice to handle phone-driven assistance and backoffice duties. You will diagnose device, app, and network issues, guide customers through setup and maintenance, and document findings in internal systems.

A strong German and English background is required, with a passion for consumer electronics. The role is full-time, on site in Katowice, with a 9:00–17:00 weekday schedule and 9:00–13:00 Saturday, plus a benefits package and

Qualifications

• Fluency in German (C1) and English (B2).
• Readiness to work from an office in Katowice.
• Experience in technical support/helpdesk/troubleshooting roles.
• Strong technical attitude and interest in consumer electronics and smart devices.
• Ability to analyze problems and provide clear customer-friendly solutions.
• Good knowledge of Windows environment and MS Office; basic Wi‑Fi and mobile app knowledge.

Responsibilities

• Provide technical support mainly via phone.
• Backoffice support.
• Diagnose and troubleshoot issues with products, accessories, apps, and connected devices.
• Guide customers through setup, installation, configuration, and maintenance.
• Identify root causes and determine solutions; escalate complex cases as needed.
• Document customer interactions and technical findings in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.
• Handle after-sales cases such as warranties, returns, and spare parts.

Skills

German language

English language

Customer service

Technical troubleshooting

Communication skills

Problem analysis

Windows knowledge

MS Office

Wi‑Fi knowledge

Tools

Windows OS

MS Office

Wi‑Fi knowledge

Mobile apps

Job description

Start: 16.11.26

Tasks:

• Provide technical support mainly via phone.
• Backoffice support.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.
• Handling after-sales cases, for example: warranties, returns, and spare parts.

Profile:

• Fluency in German (C1) and English (B2).
• Readiness to work from an office in Katowice.
• Previous experience in technical support, helpdesk, or troubleshooting roles.
• Strong technical attitude and interest in consumer electronics, smart / AI-powered devices, home & garden equipment or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment, MS Office applications, and computer literacy (basic knowledge or strong interests of Wi‑Fi connections, mobile applications).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.

Offer:

• Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
• Labor contract with salary 7,500 PLN gross
• Full-time position available as of 16.11.2026.
• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
• Development programs
• Unlimited courses
• Recommendation program Refer a Friend with bonus up to 4000 PLN!
• Recognition programs: Game Changer Award as well as Be The Best.