Technical Support Advisor – German Speaker/Deutschsprachig – Office Based

SpotOn TA; Kraków; Vor Ort; PLN 76.000 - 91.000; Vollzeit

Benefits dieser Stelle

Private health insurance

Sports Card

Zusammenfassung

Spot On LLC is seeking a Technical Support Advisor for an office-based role in Katowice, Poland. This position is open to candidates living and eligible to work in Poland, with a start date of 16 November 2026.

You will assist customers with product setup, installation, configuration, and maintenance, providing support via phone, email, and chat. German (C1) and English (B2) are required, along with Windows and MS Office proficiency.

Qualifikationen

• Fluency in German at C1 level and English at B2 level or higher.
• Strong knowledge of Windows environment and MS Office applications.
• Experience in customer service or technical support roles.

Aufgaben

• Document customer interactions and technical findings in internal systems.
• Guide customers through product setup, installation, configuration, and maintenance.
• Educate customers on product features, best practices, and preventive maintenance.
• Provide technical support via phone, email, and chat.
• Escalate complex cases to specialized teams when needed.
• Diagnose and troubleshoot issues related to products and devices.
• Meet quality and productivity targets while ensuring customer satisfaction.
• Identify root causes of technical issues and determine appropriate solutions.

Kenntnisse

German (C1)

English (B2+)

Windows OS

MS Office

Jobbeschreibung

Office Based – Katowice, Poland

This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Client:BPO Company.

Office Based – Katowice, Poland

Salary: 7500 PLN Gross Monthly salary.

Start Date: 16th of November 2026

Job Description

As a Technical Support Advisor, you will identify root causes of technical issues and determine appropriate solutions.

Detailed Duties and Responsibilities

• Document customer interactions and technical findings accurately in internal systems.
• Guide customers through product setup, installation, configuration, and maintenance.
• Educate customers on product features, best practices, and preventive maintenance.
• Provide technical support via phone, email, and chat.
• Escalate complex cases to specialized teams when necessary.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
• Ensure customer satisfaction while meeting quality and productivity targets.
• Identify root causes of technical issues and determine appropriate solutions.
• Document customer interactions and technical findings accurately in internal systems.

Targeted Qualifications

• Fluency in German Language, C1level.
• Fluency in English Language,B2 level or higher.
• Good knowledge of Windows environment and MS Office applications.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Readiness to work from an office in Katowice.
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Excellent communication and interpersonal skills.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
• Start Date: 16th of November 2026
• Salary: 7500 PLN Gross Monthly salary.
• Office Based – Katowice, Poland
• Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:0
• Full eligibility to live & work in Poland is a must.
• Shift Based.
• Sports Card.
• Private health insurance.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.