Strategic Talent Onboarding & Recruitment Specialist

HEINEKEN Global Shared Services; Kraków; On-site; PLN 110,000 - 180,000; Full time

Job summary

HEINEKEN Kraków is seeking a Senior Recruitment & Onboarding Specialist to execute end-to-end recruitment lifecycle activities, including pre-employment checks, offer creation, contracts, and onboarding. You will ensure compliance with global frameworks while meeting local business needs and delivering high-quality recruitment services.

You will resolve Tier 2 recruitment and onboarding requests, monitor SLAs, maintain data accuracy, work with SAP SuccessFactors and other tools, and partner with

Qualifications

• Bachelor’s degree in human resources, business administration or a related field.
• 2-3 years of recruitment and onboarding experience.
• Multilingual communication: English plus Croatian/Serbian or Slovenian.
• Knowledge of recruitment & onboarding processes, including pre-employment checks, contracting and onboarding tools (SAP SuccessFactors, ServiceNow).
• Experience in a shared services model.
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• High attention to detail and handling of sensitive information.
• Focus on operational and customer service excellence.
• Proficient with MS Office suite and collaboration tools (Teams, SharePoint).
• Experience in shared services or multinational environments.

Responsibilities

• Resolve complex Tier 2 recruitment and onboarding requests, tickets and cases.
• Redirect/escalate cases to CoEs or OpCos when needed.
• Monitor SLAs and escalate breaches.
• Ensure privacy, compliance, first-time-right and four-eye checks.
• Manage pre-employment checks and preparing offers.
• Create contracts for all role types.
• Track onboarding activities and documentation.
• Maintain recruitment data and status.
• Use analytics tools to track recruitment metrics.
• Monitor progress and propose improvements.
• Maintain PF knowledge base, FAQs and documentation.
• Contribute to HBS Knowledge Management and improvements.
• Partner with OpCo and CoE stakeholders.
• Collaborate with team members and Tier 0.
• Identify issues and propose process improvements.
• Use SAP SuccessFactors and other tools to reduce manual work.

Skills

Multilingual communication

Customer service

Problem-solving

Communication

Attention to detail

Operational excellence

MS Office / Teams / SharePoint

Education

Bachelor’s degree in human resources, business administration or related field

Tools

SAP SuccessFactors

ServiceNow

MS Office

Teams

SharePoint

Job description

HEINEKEN Kraków is seeking a Senior Recruitment & Onboarding Specialist to execute end-to-end recruitment lifecycle activities, including pre-employment checks, offer creation, contracts, and onboarding. You will ensure compliance with global frameworks while meeting local business needs and delivering high-quality recruitment services.

You will resolve Tier 2 recruitment and onboarding requests, monitor SLAs, maintain data accuracy, work with SAP SuccessFactors and other tools, and partner with