HR Lifecycle Specialist: Onboarding to Exits

HEINEKEN Global Shared Services; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HEINEKEN Kraków is seeking a Hire to Retire Specialist to deliver transactional HR services across the employee lifecycle, from onboarding to exits. You will ensure data accuracy, privacy, and compliance while supporting local needs within global frameworks.

You will handle complex Tier 2 requests, monitor SLAs, manage organizational changes, and partner with stakeholders. Proficiency with SAP SuccessFactors, ServiceNow, and MS Office is expected, with strong communication and attention to

Qualifications

• 2-3 years of relevant experience in handling complex lifecycle or organizational data processes
• Bachelor’s degree in human resources, business administration or a related field
• multilingual communication capability - English and Croatian/Serbian or/ and Slovenian
• knowledge of related processes, especially HTR processes and enabling technologies (SAP SuccessFactors, ServiceNow)
• strong customer service and problem-solving skills
• excellent communication and interpersonal skills
• high attention to detail and ability to handle sensitive information
• strong operational and service-delivery focus
• proficiency with MS Office suite and collaboration tools (Teams, SharePoint)

Responsibilities

• resolving complex Tier 2 HTR requests, tickets, and cases
• monitoring SLAs and escalating breaches
• ensuring privacy, compliance, first-time-right and four-eye checks
• confirming complex employment data changes (promotions, off-cycle changes)
• managing organizational structure changes and master data updates
• handling onboarding, assignments and end-of-employment administration
• managing complex leave and absence cases
• processing employee exits and ensuring documentation accuracy
• preparing and reviewing high criticality documents and approvals
• using analytics tools to track HR metrics and support decisions
• maintaining records for audit and compliance requirements
• maintaining People Function knowledge base, FAQs and HTR documentation
• contributing to HBS Knowledge Management and process improvements
• partnering with stakeholders to address HR needs
• collaborating with team members for consistent process execution
• identifying issues and supporting process standardisation
• using SAP SuccessFactors and related tools to reduce manual work.

Skills

Customer service

Problem solving

Communication

Attention to detail

Interpersonal skills

Collaboration

Operational focus

Education

Bachelor’s degree in HR or related

Tools

SAP SuccessFactors

ServiceNow

MS Office

SharePoint

Job description

HEINEKEN Kraków is seeking a Hire to Retire Specialist to deliver transactional HR services across the employee lifecycle, from onboarding to exits. You will ensure data accuracy, privacy, and compliance while supporting local needs within global frameworks.

You will handle complex Tier 2 requests, monitor SLAs, manage organizational changes, and partner with stakeholders. Proficiency with SAP SuccessFactors, ServiceNow, and MS Office is expected, with strong communication and attention to