Recruitment & Onboarding Specialist with Croatian/Serbian/Slovenian

HEINEKEN Global Shared Services; Kraków; On-site; PLN 110,000 - 180,000; Full time

Job summary

HEINEKEN Kraków is seeking a Senior Recruitment & Onboarding Specialist to execute end-to-end recruitment lifecycle activities, including pre-employment checks, offer creation, contracts, and onboarding. You will ensure compliance with global frameworks while meeting local business needs and delivering high-quality recruitment services.

You will resolve Tier 2 recruitment and onboarding requests, monitor SLAs, maintain data accuracy, work with SAP SuccessFactors and other tools, and partner with

Qualifications

• Bachelor’s degree in human resources, business administration or a related field.
• 2-3 years of recruitment and onboarding experience.
• Multilingual communication: English plus Croatian/Serbian or Slovenian.
• Knowledge of recruitment & onboarding processes, including pre-employment checks, contracting and onboarding tools (SAP SuccessFactors, ServiceNow).
• Experience in a shared services model.
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• High attention to detail and handling of sensitive information.
• Focus on operational and customer service excellence.
• Proficient with MS Office suite and collaboration tools (Teams, SharePoint).
• Experience in shared services or multinational environments.

Responsibilities

• Resolve complex Tier 2 recruitment and onboarding requests, tickets and cases.
• Redirect/escalate cases to CoEs or OpCos when needed.
• Monitor SLAs and escalate breaches.
• Ensure privacy, compliance, first-time-right and four-eye checks.
• Manage pre-employment checks and preparing offers.
• Create contracts for all role types.
• Track onboarding activities and documentation.
• Maintain recruitment data and status.
• Use analytics tools to track recruitment metrics.
• Monitor progress and propose improvements.
• Maintain PF knowledge base, FAQs and documentation.
• Contribute to HBS Knowledge Management and improvements.
• Partner with OpCo and CoE stakeholders.
• Collaborate with team members and Tier 0.
• Identify issues and propose process improvements.
• Use SAP SuccessFactors and other tools to reduce manual work.

Skills

Multilingual communication

Customer service

Problem-solving

Communication

Attention to detail

Operational excellence

MS Office / Teams / SharePoint

Education

Bachelor’s degree in human resources, business administration or related field

Tools

SAP SuccessFactors

ServiceNow

MS Office

Teams

SharePoint

Job description

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Senior Recruitment & Onboarding Specialist is responsible for executing transactional and operational activities across the recruitment lifecycle, including pre-employment checks, offer preparation, contract creation, and onboarding. The HBS Recruitment & Onboarding Specialist ensures compliance with global frameworks while addressing local business needs, delivering high-quality recruitment services, and maintaining data accuracy.

Your responsibilities would include:

• resolving complex Tier 2 recruitment and onboarding requests, tickets and cases
• redirecting or escalating cases to CoEs or OpCos when needed
• monitoring SLAs and escalating breaches
• ensuring privacy, compliance, first-time-right and four-eye checks
• managing pre-employment checks and preparing offers
• creating contracts for all role types
• tracking and managing onboarding activities and documentation
• maintaining and updating recruitment data and status
• using analytics tools to track recruitment metrics
• monitoring progress and recommending improvements
• maintaining and updating PF knowledge base, FAQs and documentation
• contributing to HBS Knowledge Management and improvements
• partnering with OpCo and CoE stakeholders
• collaborating with team members and Tier 0
• identifying issues and proposing process improvements
• using SAP SuccessFactors and other tools to reduce manual work.

You are a good candidate if you have:

• bachelor’s degree in human resources, business administration or a related field
• 2-3 years of relevant experience in handling recruitment and onboarding processes, good level of knowledge and understanding of the assigned scope
• multilingual communication capability - English and Croatian/Serbian or/and Slovenian
• knowledge of related processes, especially recruitment & onboarding processes, including pre-employment checks, contract creation, and onboarding and enabling technologies (e.g. SAP SuccessFactors, ServiceNow)
• experience managing pre-employment, contracting, or onboarding processes in a shared services model
• strong customer service and problem-solving skills
• excellent communication and interpersonal skills
• high attention to detail and ability to handle sensitive information
• strong focus on operational and customer service excellence
• proficient with MS Office suite or related software and collaboration tools (Teams, Sharepoint)
• experience in shared services or multinational environments.

You are a perfect match if you also have:

• experience managing pre-employment, contracting, or onboarding processes in a shared services model
• experience in shared services or multinational environments.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.