HR Lifecycle Specialist (Hire-to-Retire)

HEINEKEN Global Shared Services; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

HEINEKEN Kraków is seeking a Hire To Retire Coordinator to manage transactional HR activities across the employee lifecycle, including onboarding, changes, leave management, and exits. You will ensure data accuracy and compliance with global frameworks while delivering high-quality HR services.

You will use SAP SuccessFactors and related tools, monitor SLAs, support KPI decisions, and collaborate with stakeholders across OpCos to standardize processes and drive continuous improvement.

Qualifications

• 3 years of experience with complex lifecycle or organizational data processes.
• Bachelor’s degree in HR or related field.
• Multilingual communication: English and Czech/Slovak or Hungarian.
• Knowledge of HTR processes and enabling technologies (SAP SuccessFactors, ServiceNow).
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• High attention to detail and handling sensitive information.
• Operational and service-delivery focus.
• Proficiency with MS Office and collaboration tools.

Responsibilities

• Resolve Tier 2 HTR requests and cases.
• Use analytics to track HR metrics and support decisions.
• Monitor SLAs and escalate breaches.
• Maintain privacy, compliance, and data accuracy.
• Manage onboarding, changes and exits.
• Support organizational structure updates and master data.
• Prepare and review high-importance documents.
• Maintain People Function knowledge base and HTR documentation.
• Collaborate with stakeholders for consistent process execution.

Skills

Lifecycle data management

HR data accuracy

Analytical skills

Customer service

Multilingual communication

Education

Bachelor’s degree in HR/related field

Tools

SAP SuccessFactors

ServiceNow

Job description

HEINEKEN Kraków is seeking a Hire To Retire Coordinator to manage transactional HR activities across the employee lifecycle, including onboarding, changes, leave management, and exits. You will ensure data accuracy and compliance with global frameworks while delivering high-quality HR services.

You will use SAP SuccessFactors and related tools, monitor SLAs, support KPI decisions, and collaborate with stakeholders across OpCos to standardize processes and drive continuous improvement.