Staff Services Partner

BW Internal Hiring; Poland; On-site; PLN 30,000 - 45,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Flexible schedule

Immediate hiring

Job summary

BW Internal Hiring is looking for a Staff Services Partner to bridge clients and remote staff in Poland. This role will ensure seamless collaboration by assisting contractors in meeting obligations, monitoring timesheets, and managing onboarding/offboarding processes. Ideal candidates should have at least 2 years of experience in HR or remote staff management, possess excellent communication skills, and be adept at project management tools. This position offers a permanent work-from-home setup, allowing for flexibility.

Qualifications

• Minimum 2 years of experience in remote staff management or HR operations.
• Demonstrated experience in onboarding and offboarding processes.
• Proven ability to monitor staff time logs and conduct check-ins.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in workflow and project management tools.

Responsibilities

• Monitor onboarding and offboarding pipelines for smooth transitions.
• Support up to 95 contractors while ensuring accurate timesheet management.
• Conduct offboarding discussions and guide contractors through the process.
• Assist in preparing and monitoring client-reported requests.

Skills

Remote staff management

HR operations

Onboarding and offboarding processes

Organizational skills

Communication skills

Project management tools

Process improvement

Tools

Zoho

HubSpot

Monday.com

Job description

Step into a key role as one of our esteemed Staff Services Partner, bridging the Company, Clients, and remote staff to achieve seamless collaboration and operational success. You will assist contractors to help meet their obligations and deliver measurable results -- check timesheets, answer queries about contracting and the Company, help mediate between them and their client, and highlight their performance.

Job Highlights

• Paid Hours per Week: 40 hours
• Schedule: Monday to Friday, this role requires flexibility to work one of the following shifts, based on business needs (all Manila time):
  • 6:00 AM - 3:00 PM
  • 9:00 PM - 6:00 AM
  • 11:00 PM - 8:00 AM
• Candidates must have their own computer and reliable internet connection.
• You will be responsible for handling taxes and benefits independently.
• Enjoy a permanent work-from-home setup
• Immediate hiring

Responsibilities

Onboarding

• Monitor the Onboarding Pipeline to ensure a smooth transition on each step.
• Guide new contractors on required systems and administrative processes.
• Ensure contractors clearly understand contract terms and expectations.
• Partner with Client Success during the contractor's first day.
• Support the rest of the onboarding team, as needed.

Contractor Support

• Support up to 95 contractors.
• Monitor and approve contractor timesheets accurately and on time, including proper schedule plotting to ensure correct billing and prevent payment delays.
• Ensure zero or minimal disputes related to timesheet administration.
• Conduct check-ins as needed to provide support and identify potential risks.
• Monitor the SSP pipeline and ensure prompt and appropriate responses and resolution of requests, tickets, and contractor inquiries.
• Partner with Client Success to ensure quality service delivery.
• Escalate relevant concerns to the Client Success Manager (CSM), as needed.

Offboarding

• Monitor the Offboarding Pipeline to ensure a smooth transition on each step.
• Conduct offboarding discussions in a timely manner, ensure proper notice handling, and guide contractors through the offboarding process.
• Update contractor records to accurately reflect relevant offboarding details.
• Support post-offboarding concerns when necessary.

Other or Special Tasks

• Assist in the preparation and monitoring of reports requested by clients.

Requirements

• Minimum 2 years of experience in remote staff management, HR operations, or a related administrative role.
• Demonstrated experience in end-to-end onboarding and offboarding processes.
• Proven ability to monitor staff time logs, conduct regular check-ins, and support employee engagement initiatives.
• Strong organizational skills with a detail-oriented approach to documentation and follow-through.
• Excellent written and verbal communication skills, especially when handling sensitive staff concerns.
• Proficiency in workflow and project management tools (e.g., Zoho, HubSpot, Monday.com, etc.).
• Ability to recommend and implement process improvements to enhance team efficiency and effectiveness.