Client Success Manager

BW Internal Hiring; Poland; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance after 90 days

Permanent work-from-home setup

Job summary

BW Internal Hiring is seeking a strategic Client Success Manager to build strong client relationships and actively identify risks and opportunities. This role emphasizes proactive engagement, helping clients scale effectively through outsourced staffing solutions. The ideal candidate should have proven experience in client success, strong strategic thinking, and excellent communication skills. The position offers a permanent remote work setup and health insurance after 90 days.

Qualifications

• Proven experience in client success, account management, or a similar client-facing role.
• Strong strategic thinking and problem-solving skills with a proactive, solutions-focused mindset.
• Ability to manage multiple client accounts while maintaining high-quality relationships.

Responsibilities

• Build and nurture long-term relationships with clients using BruntWork's outsourced staffing services.
• Drive client satisfaction, retention, and account growth through structured engagement.
• Act as the primary escalation point for complex client issues.

Skills

Client success experience

Strategic thinking

Problem-solving skills

Communication skills

Stakeholder management

Job description

We're looking for a strategic Client Success Manager who can build strong, long‑term client relationships while proactively identifying risks, opportunities, and solutions. This role goes beyond responding to client needs; you'll act as a trusted advisor, helping clients scale effectively through BruntWork's outsourced staffing solutions.

Job Highlights

• Paid Hours per Week: 40 hours
• Schedule: Monday to Friday, this role requires flexibility to work one of the following shifts, based on business needs (all Manila Time):
• 6:00 AM - 3:00 PM
• 3:00 PM - 12:00 AM
• 9:00 PM - 6:00 AM
• Candidates must have their own computer and reliable internet connection.
• You will be responsible for handling taxes and benefits independently
• Enjoy a permanent work‑from‑home setup
• Health Insurance after 90 days
• Immediate hiring

What you'll do

• Build and nurture long‑term relationships with clients using BruntWork's outsourced staffing services
• Develop a deep understanding of each client's business goals, challenges, and growth plans
• Proactively anticipate issues, address concerns, and recommend strategic solutions before they escalates
• Drive client satisfaction, retention, and account growth through structured engagement and problem solving
• Identify opportunities to expand services within existing accounts
• Collaborate closely with the Recruitment Team to ensure client staffing needs are clearly defined and met
• Partner with the Staff Services Team to ensure ongoing performance, engagement, and satisfaction of outsourced staff
• Act as the primary escalation point for complex client issues, ensuring timely and effective resolution

What we're looking for

• Proven experience in client success, account management, or a similar client‑facing role
• Strong strategic thinking and problem‑solving skills with a proactive, solutions‑focused mindset
• Ability to manage multiple client accounts while maintaining high‑quality relationships
• Excellent communication and stakeholder management skills
• Experience working cross‑functionally with internal teams
• High level of ownership, accountability, and initiative