Specialist Customer Service with German

Getinge; Kraków; On-site; PLN 100,000 - 134,000; Full time

Job summary

Getinge in Kraków is seeking a German-speaking Customer Service Specialist to support international customers with orders, pricing, lead times, and product availability. You will verify and process orders, generate offers from technical specifications, and respond promptly to inquiries.

The role requires teamwork, accuracy, and willingness to work in a multicultural environment within a dynamic medical devices company.

Qualifications

• Fluent German language skills required (spoken and written).
• Ability to work in a multicultural customer service environment.
• Experience with customers is advantageous.

Responsibilities

• Generating offers based on product and service specifications.
• Accepting, verifying, processing, confirming and updating customer orders.
• Acting as contact for customer inquiries e.g. price requests, lead times, product availability, ship dates, invoicing issues.
• Creating third-party purchase requisitions for specific customer orders.
• Overlooking the invoicing process.
• Answering incoming customer emails promptly and professionally.
• Cooperating with internal departments and the business.
• Providing backup coverage within the department.
• Performing other related duties as required.
• Following internal controls and company policies; participating in process improvements.

Skills

German language (written & spoken) B1–

Customer service experience

Teamwork

Basic SAP knowledge

CRM software familiarity

Tools

SAP

CRM software

Job description

At Getinge we have the passion to perform.

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.

Are you looking for an inspiring career? You just found it.

Main responsibilities include:

• Generating offers basing on technical product and service specifications
• Accepting, verifying, processing, confirming and updating customer orders
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
• Creating 3rd party purchase requisitions for specific customer/technician orders
• Overlooking the Invoicing process
• Answering incoming customer emails in a professional and prompt manner
• Cooperating with internal departments and the business
• Providing backup coverage & assistance within the department
• Performing other related duties as required or assigned.
• Following internal controls requirements and complies with company’s policies and procedures.
• Participating in processes improvement initiatives

Requirements:

• Advanced German (written and spoken) B1 -B2 level
• Detail-oriented, well organized, flexible and open to changes,
• Ability to work in a team
• Willingness to work an open and multicultural environment
• Experience in work with Customers and will be an advantage
• Basic knowledge of SAP will be an asset but is not required