Customer Service Representative with German

HRK S.A.; Sosnowiec; Hybrid; PLN 78,000 - 112,000; Full time

Benefits offered by this job

Home office option

Flexible working hours

Life insurance (optional)

Co-funded language courses

MyBenefit platform

Job summary

HRK S.A. is seeking a Customer Service Specialist with German to join our international team in Poland. You will be the first contact for customers, handling inquiries, orders and issues to ensure a high level of service.

You will communicate in German and English, collaborate with Sales, Supply Chain and Finance, and support process improvements. A home office option and flexible hours are offered after probation to foster work-life balance.

Qualifications

• Fluency in German (C1) and English (B2).
• Experience in customer service or client-facing roles is a plus.
• Excellent communication and interpersonal skills.
• Proactive, problem-solving mindset and customer-oriented attitude.
• Availability to work full-time.
• Experience with SAP or Oracle systems is advantageous.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and other channels.
• Manage and process customer orders, delivery schedules, and complaints in a timely and professional manner.
• Provide customers with information regarding product availability, pricing, and order status.
• Support issue resolution and contribute to continuous improvement of customer service processes.
• Collaborate with Sales, Supply Chain, Marketing, Finance and other departments to ensure an exceptional customer experience.
• Maintain high standards of customer satisfaction while building strong customer relationships.

Skills

German (C1)

English (B2)

Tools

SAP

Oracle

Job description

For our Client we are looking for a customer-focused and proactive Customer Service Specialist with German to join growing international team. In this role, you will act as the primary point of contact for customers, ensuring excellent service quality and supporting smooth order management processes.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and other communication channels.
• Manage and process customer orders, delivery schedules, and complaints in a timely and professional manner.
• Provide customers with accurate information regarding product availability, pricing, and order status.
• Support issue resolution and contribute to the continuous improvement of customer service processes.
• Collaborate closely with Sales, Supply Chain, Marketing, Finance, and other internal departments to ensure an exceptional customer experience.
• Maintain high standards of customer satisfaction while building strong customer relationships.

Requirements:

• Fluency in German (minimum C1 level) and English (minimum B2 level).
• Previous experience in a customer service, customer support, or client-facing role will be considered as an advantage
• Excellent communication and interpersonal skills.
• A proactive, problem-solving mindset and customer-oriented attitude.
• Availability to work on a full-time basis.
• Experience with SAP or Oracle systems will be considered an advantage.

We Offer:

• Full-time employment within a stable and continuously growing organization.
• Competitive salary and attractive employment conditions.
• Access to the MyBenefit (My Cafeteria) benefits platform.
• Life insurance program (optional).
• Co-funded language courses to support your professional development.
• Home office option following the successful completion of the probation period.
• Flexible working hours to promote work-life balance.
• Excellent career development opportunities in an international business environment.
• Comprehensive onboarding and ongoing support from a collaborative team.
• Diverse, engaging, and responsible tasks in a professional and modern workplace.