Customer Operations Specialist German Speaker

Talent Place; Kraków; On-site; PLN 78,120 - 100,440; Full time

Benefits offered by this job

Attractive salary package

Additional funds for trainings and certifications

Complex medical care and life insurance

Assistive technologies for disabilities

Non-monetary benefits like MultiSport Card

Energetic workplace atmosphere

Relocation allowance available

Job summary

A global company is seeking a Customer Operations Specialist fluent in German to handle customer inquiries and maintain service standards. The successful candidate will provide support via various mediums and work towards continuous improvement while being part of a dynamic team in Kraków. The role offers an attractive package with benefits including training funds and a relocation allowance.

Qualifications

• Very good German (C1) and good English (B2).
• Able to work in a dynamic environment and cooperate efficiently in a team.

Responsibilities

• First point of contact for customers, resolving requests.
• Assist customers in self-service and record all contacts.

Skills

Communication skills

Customer focus

Ability to multitask

Education

Higher education

Tools

MS Office tools

ERP systems (e.g., SUN/SAP)

Job description

• Customer Operations Specialist German Speaker

Customer Operations Specialist German Speaker

We are looking for candidates for positions related to Customer Service for our global clients


Responsibilities

- Be the first point of contact for Customers
- Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
- Provide assistance to customers in self-service mediums and assist customer to complete transactions
- Record and follow up all customer contacts in customer facing systems

Requirements

- very good German C1 and good English B2
- Higher education
- excellent communication skills
- strong customer focus
- Continuous improvement mind-set
- ability to deal with multiple tasks and work in a dynamic environment
- ability to cooperate efficiently in a team
- good working knowledge of MS Office tools and Outlook
- experience in using one of major ERP systems (e.g. SUN/ SAP ) will be an advantage


What we can offer

- Attractive salary package
- Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
- Complex medical care and individual life insurance
- Assistive technologies and reasonable adjustments for people with disabilities
- Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
- Energetic atmosphere at work
- Attractive relocation allowance available once relocating from another country