Customer Support Specialist (with German)

Capgemini; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Life insurance

Hybrid work model

Home office package

Buddy programs

Training tracks

Job summary

Capgemini in Kraków is seeking a customer service specialist to manage inquiries by phone and email, troubleshoot issues, and build strong customer relationships. You will collaborate with internal teams to resolve cases and maintain precise records of interactions.

Requirements include advanced English and German and at least 1 year in an international contact centre, plus strong Excel and MS Office skills. Hybrid work options and ongoing training are offered.

Qualifications

• Advanced level of English and German with excellent written and verbal communication skills.
• Min. 1 year of experience in international contact centre.
• Practical knowledge of Excel and other Microsoft Office tools.

Responsibilities

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.

Skills

English

German

Customer service

Excel

Education

Bachelor's degree

Tools

Excel

Job description

YOUR ROLE

You’ll join a dynamic team dedicated to providing top-notch customer service. In this role, you will be part of an international environment where every interaction matters. We pride ourselves on being fast, collaborative and innovative - always ready to turn challenges into opportunities.

YOUR TASKS

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.

YOUR PROFILE

• Advanced level of English and German, with excellent written and verbal communication, listening, and comprehension skills.
• Min. 1 year of experience in international contact centre.
• Strong communication and customer service skills.
• Motivation to grow in an international contact centre environment.
• Practical knowledge of Excel and other Microsoft Office tools.
• Proven problem‑solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.
• Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.
• Bachelor’s degree or a student status.

What You’ll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Enjoy hybrid working model that fits your life – after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top‑tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.