ServiceNow SACM & CMDB Specialist

Cytiva; Wrocław; On-site; PLN 220,000 - 300,000; Full time

Job summary

Cytiva in Poland is seeking a Service Asset & Configuration Management (SACM) Specialist to ensure accuracy, integrity and governance of IT asset and configuration data across the enterprise. You will maintain the CMDB and asset repositories, enabling reliable incident resolution and change management.

Join a team that values continuous improvement and collaboration, reporting to the ServiceNow Platform Lead within IT Operations.

Qualifications

• BS or BA degree in a STEM field or related experience.
• Minimum 10 years’ experience in service management or operations.
• Strong hands-on experience with ServiceNow CMDB including class modelling, CSDM, CMDB population methods, Discovery, Service Mapping, integrations, manual data governance and CMDB health.
• Proven experience in Service Asset and Configuration Management process management in medium to large-scale enterprise environments.

Responsibilities

• Maintain CMDB accuracy and integrity, ensuring configuration items and relationships are complete and reliable.
• Manage asset and CI lifecycle, from onboarding through to updates and retirement.
• Drive data quality improvements, including audits, remediation of gaps, and governance enforcement.
• Leverage ServiceNow and discovery tools to automate and optimize asset and configuration data, ensuring visibility of dependencies across the technology stack.
• Define and enforce SACM processes and governance, working with IT domain owners to ensure consistent adoption.

Skills

Analytical skills

Communication skills

Collaboration

Education

BS or BA in STEM

Tools

ServiceNow CMDB

CSDM

CMDB Population

Discovery

Service Mapping

Integrations

Data Governance

CMDB Health

Job description

Cytiva in Poland is seeking a Service Asset & Configuration Management (SACM) Specialist to ensure accuracy, integrity and governance of IT asset and configuration data across the enterprise. You will maintain the CMDB and asset repositories, enabling reliable incident resolution and change management.

Join a team that values continuous improvement and collaboration, reporting to the ServiceNow Platform Lead within IT Operations.