Service Asset and Configuration Management Specialist

Cytiva; Wrocław; On-site; PLN 220,000 - 300,000; Full time

Job summary

Cytiva in Poland is seeking a Service Asset & Configuration Management (SACM) Specialist to ensure accuracy, integrity and governance of IT asset and configuration data across the enterprise. You will maintain the CMDB and asset repositories, enabling reliable incident resolution and change management.

Join a team that values continuous improvement and collaboration, reporting to the ServiceNow Platform Lead within IT Operations.

Qualifications

• BS or BA degree in a STEM field or related experience.
• Minimum 10 years’ experience in service management or operations.
• Strong hands-on experience with ServiceNow CMDB including class modelling, CSDM, CMDB population methods, Discovery, Service Mapping, integrations, manual data governance and CMDB health.
• Proven experience in Service Asset and Configuration Management process management in medium to large-scale enterprise environments.

Responsibilities

• Maintain CMDB accuracy and integrity, ensuring configuration items and relationships are complete and reliable.
• Manage asset and CI lifecycle, from onboarding through to updates and retirement.
• Drive data quality improvements, including audits, remediation of gaps, and governance enforcement.
• Leverage ServiceNow and discovery tools to automate and optimize asset and configuration data, ensuring visibility of dependencies across the technology stack.
• Define and enforce SACM processes and governance, working with IT domain owners to ensure consistent adoption.

Skills

Analytical skills

Communication skills

Collaboration

Education

BS or BA in STEM

Tools

ServiceNow CMDB

CSDM

CMDB Population

Discovery

Service Mapping

Integrations

Data Governance

CMDB Health

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Service Asset & Configuration Management (SACM) Specialist is responsible for ensuring the accuracy, integrity, and governance of IT asset and configuration data across the enterprise. The role maintains and evolves the Configuration Management Database (CMDB) and asset repositories, enabling reliable incident resolution, effective change management, and accurate impact analysis. This position plays a critical role in improving operational stability, audit compliance, and service visibility across all IT domains. This position reports to the ServiceNow Platform Lead, part of the Infrastructure and Operations team.

What You Will Do

• Maintain CMDB accuracy and integrity, ensuring configuration items and relationships are complete and reliable.
• Manage asset and CI lifecycle, from onboarding through to updates and retirement.
• Drive data quality improvements, including audits, remediation of gaps, and governance enforcement.
• Leverage ServiceNow and discovery tools to automate and optimize asset and configuration data, ensuring visibility of dependencies across the technology stack.
• Define and enforce SACM processes and governance, working with IT domain owners (EUC, Network, Infrastructure, Applications) to ensure consistent adoption.

Who You Are

• BS or BA degree in a STEM related field or related experience.
• Minimum 10 years’ experience in service management, operations management, or a related role.
• Strong hands-on experience with ServiceNow CMDB including class modelling, CSDM, CMDB population methods, Discovery, Service Mapping, integrations, manual data governance and CMDB health.
• Proven experience in Service Asset and Configuration Management process management in medium to large-scale enterprise environments with ability to translate business and technical requirements into effective CMDB models.
• Strong analytical and communications skills with a focus on data quality and consistency and willingness to collaborate with infrastructure, application, security, and ITSM teams.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.