ServiceNow Business Analyst | Process Optimization

Sii Poland; Poznań; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Job summary

Sii Poland seeks a ServiceNow Business Analyst to collaborate with European and US clients, translating requirements into specifications, designing solutions, and supporting the development team through delivery.

You will coordinate with technology and business stakeholders daily, guide UAT, oversee production deployment, and train end-users on the platform. Fluency in Polish and English and residence in Poland are required.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication skills, especially in addressing development issues and negotiating with customers.
• Familiarity with Agile/Scrum methodologies.
• Experience in creating understandable flow charts according to BPMN guidelines.
• Fluency in Polish and English; residing in Poland.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
• Translating user requirements into development specifications and supporting the development team.
• Designing solutions that align with stakeholders' requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through the UAT phase.
• Managing production deployment.
• Conducting necessary training for end-users on the platform’s usability and implemented solutions.

Skills

ServiceNow

Business Analyst

Stakeholder management

Communication

Problem solving

Agile/Scrum

UAT guidance

BPMN diagrams

Education

ServiceNow Certified System Admin

Tools

JavaScript

REST API

SQL/Relational databases

Job description

Sii Poland seeks a ServiceNow Business Analyst to collaborate with European and US clients, translating requirements into specifications, designing solutions, and supporting the development team through delivery.

You will coordinate with technology and business stakeholders daily, guide UAT, oversee production deployment, and train end-users on the platform. Fluency in Polish and English and residence in Poland are required.