ServiceNow Analyst - ITSM/ITOM Solutions

Sii Poland; Kraków; On-site; PLN 90,000 - 140,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a skilled ServiceNow Business Analyst to join our center in Krakow. You will analyze customer needs, translate them into development specs, and support the delivery and testing phases for ServiceNow solutions.

You will collaborate with technology and business stakeholders daily, ensuring requirements are met and processes are streamlined. The role requires strong communication, BPMN experience, and fluency in Polish and English.

Qualifications

• 3+ years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving and communication skills.
• Familiarity with Agile/Scrum methodologies.
• Experience creating BPMN flowcharts.
• Fluency in Polish and English; residing in Poland.

Responsibilities

• Performing business analysis to understand customer expectations for ServiceNow solutions.
• Translating requirements into development specifications and supporting the team.
• Designing solutions aligned with stakeholder requirements.
• Creating and managing project and deliverable documentation.
• Defining technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through UAT.
• Managing production deployment and end-user training on the platform.

Skills

ServiceNow

Business analysis

Stakeholder management

Agile/Scrum

Polish & English

JavaScript

REST API

Relational databases

Education

No formal degree requirement

Tools

JavaScript

REST API

Relational Databases

Job description

Sii Poland is seeking a skilled ServiceNow Business Analyst to join our center in Krakow. You will analyze customer needs, translate them into development specs, and support the delivery and testing phases for ServiceNow solutions.

You will collaborate with technology and business stakeholders daily, ensuring requirements are met and processes are streamlined. The role requires strong communication, BPMN experience, and fluency in Polish and English.