ServiceNow Solutions Analyst: Drive Platform Improvements

Sii Poland; Lublin; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Great Place to Work

Medical care

Profit sharing

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Job summary

Sii Poland is seeking an experienced ServiceNow Business Analyst to work closely with customers and technical teams in Poland. You will analyze requirements, translate them into specifications, and design solutions that meet stakeholders’ needs while supporting the delivery team through development and testing phases.

You will document deliverables, define acceptance criteria, supervise progress, and train end users on the platform’s features and implemented solutions.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication skills addressing development issues and negotiating with customers.
• Fluency in Polish and English; residing in Poland.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
• Translating user requirements into development specifications and supporting the development team whenever possible.
• Designing solutions that align with stakeholders' requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through the UAT phase.
• Managing production deployment.
• Conducting necessary training for end-users on the platform’s usability and implemented solutions.

Skills

Business Analysis

Stakeholder management

Communication skills

Agile/Scrum

Tools

JavaScript

REST API

Relational databases

Job description

Sii Poland is seeking an experienced ServiceNow Business Analyst to work closely with customers and technical teams in Poland. You will analyze requirements, translate them into specifications, and design solutions that meet stakeholders’ needs while supporting the delivery team through development and testing phases.

You will document deliverables, define acceptance criteria, supervise progress, and train end users on the platform’s features and implemented solutions.