ServiceNow Analyst — Shape Digital Workflows & UAT Success

Sii Poland; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a ServiceNow Business Analyst to join our Competency Center, focusing on ITSM/ITOM/ITAM modules across Europe and the US. You will analyze business needs, translate requirements, design compliant solutions, and lead documentation, requirements, and deployment activities.

The role requires 3+ years of ServiceNow experience, strong communication skills, and fluency in Polish and English.

Qualifications

• 3+ years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Able to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication, especially in addressing development issues, negotiating with customers, and implementing ServiceNow best practices.
• Understanding of ServiceNow technologies like JavaScript, REST API, and relational databases.
• Familiarity with Agile/Scrum methodologies.
• Experience creating BPMN flow charts.
• Polish and English fluency is required.

Responsibilities

• Perform business analysis to understand customers’ expectations for ServiceNow solutions.
• Translate requirements into development specs and support the development team.
• Design solutions aligned with stakeholder requirements.
• Create and manage project and deliverable documentation.
• Establish technical requirements for the delivery team (user stories, acceptance criteria).
• Supervise development progress and guide customers through UAT.
• Manage production deployment.
• Provide end-user training on platform usability and implemented solutions.

Skills

ServiceNow experience

Stakeholder communication

Problem solving

Agile/Scrum

Business analysis

BPMN flowcharts

Polish language

English language

Tools

JavaScript

REST API

Relational databases

Job description

Sii Poland is seeking a ServiceNow Business Analyst to join our Competency Center, focusing on ITSM/ITOM/ITAM modules across Europe and the US. You will analyze business needs, translate requirements, design compliant solutions, and lead documentation, requirements, and deployment activities.

The role requires 3+ years of ServiceNow experience, strong communication skills, and fluency in Polish and English.