ServiceNow Analyst (f/m/x)

Sii Sweden; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

Sii ServiceNow Competency Center in Poland delivers services to customers across Europe and the United States, focusing on ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules. We seek a capable Business Analyst to translate requirements, support development, and design solutions aligned with stakeholder needs.

The role involves documenting deliverables, guiding UAT, and training end-users on the platform. Fluency in Polish and English and residency in Poland are required.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills and excellent communication.
• Familiarity with Agile/Scrum methodologies and BPMN flow charts.
• Fluency in Polish and English; residing in Poland required.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
• Translating user requirements into development specifications and supporting the development team.
• Designing solutions that align with stakeholders' requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through the UAT phase.
• Conducting necessary training for end-users on the platform’s usability and implemented solutions.

Skills

ServiceNow

Business Analysis

Stakeholder management

Problem solving

Communication

Agile/Scrum

BPMN

Polish & English

Job description

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Requirements

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• Fluency in Polish and English is required
• Residing in Poland required

Nice to have

• ServiceNow Certified System Admin certification

Job no. JOB-873FL

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