ServiceNow Business Analyst | ITSM/ITOM Expert

Sii Sweden; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Sii ServiceNow Competency Center in Poland delivers services to customers across Europe and the United States, focusing on ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules. We seek a capable Business Analyst to translate requirements, support development, and design solutions aligned with stakeholder needs.

The role involves documenting deliverables, guiding UAT, and training end-users on the platform. Fluency in Polish and English and residency in Poland are required.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills and excellent communication.
• Familiarity with Agile/Scrum methodologies and BPMN flow charts.
• Fluency in Polish and English; residing in Poland required.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
• Translating user requirements into development specifications and supporting the development team.
• Designing solutions that align with stakeholders' requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through the UAT phase.
• Conducting necessary training for end-users on the platform’s usability and implemented solutions.

Skills

ServiceNow

Business Analysis

Stakeholder management

Problem solving

Communication

Agile/Scrum

BPMN

Polish & English

Job description

Sii ServiceNow Competency Center in Poland delivers services to customers across Europe and the United States, focusing on ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules. We seek a capable Business Analyst to translate requirements, support development, and design solutions aligned with stakeholder needs.

The role involves documenting deliverables, guiding UAT, and training end-users on the platform. Fluency in Polish and English and residency in Poland are required.