ServiceNow Analyst — Drive ITSM & Process Optimization

Sii Poland; Szczecin; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Medical care

Profit sharing

Centre of internal trainings

Open management

Job summary

Sii Poland is seeking an experienced ServiceNow Business Analyst to join our ServiceNow Competency Center in Szczecin. You will analyze business needs, translate requirements into specifications, and collaborate with stakeholders across IT and business teams.

You’ll guide UAT, support deployments, and train end users on the platform. The role requires 3+ years with ServiceNow, fluent Polish and English, and strong communication and problem-solving skills.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Fluency in Polish and English; residing in Poland.
• Ability to work with both technology and business stakeholders daily.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
• Translating user requirements into development specifications and supporting the development team whenever possible.
• Designing solutions that align with stakeholders' requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through the UAT phase.
• Managing production deployment.
• Conducting necessary training for end-users on the platform’s usability and implemented solutions.

Skills

ServiceNow

Business Analysis

Stakeholder Mgmt

Agile/Scrum

Polish language

English language

UAT guidance

Tools

JavaScript

REST API

Relational Databases

SQL

Job description

Sii Poland is seeking an experienced ServiceNow Business Analyst to join our ServiceNow Competency Center in Szczecin. You will analyze business needs, translate requirements into specifications, and collaborate with stakeholders across IT and business teams.

You’ll guide UAT, support deployments, and train end users on the platform. The role requires 3+ years with ServiceNow, fluent Polish and English, and strong communication and problem-solving skills.