ServiceNow Analyst — Drive ITSM Solutions & UAT Deployments

Sii Poland; Rzeszów; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Open and accessible management team

Regular integration events and trips

Comfortable and well-equipped offices

Job summary

Sii ServiceNow Competency Center in Poland seeks an experienced Business Analyst to translate customer needs into ServiceNow solutions and guide development teams through UAT and deployment. You will design stakeholder-aligned solutions, produce documentation, and train end users on platform features.

The role requires 3+ years with ServiceNow, strong communication, BPMN skills, and fluency in Polish and English, based in Poland with daily collaboration across stakeholders.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication skills, especially in addressing development issues and negotiating with customers.
• Fundamental understanding of JavaScript, REST API, and relational databases.
• Familiarity with Agile/Scrum methodologies.
• Experience creating understandable flow charts according to BPMN guidelines.
• Fluency in Polish and English.
• Residing in Poland.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
• Translating user requirements into development specifications and supporting the development team.
• Designing solutions that align with stakeholders' requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through the UAT phase.
• Managing production deployment.
• Conducting necessary training for end-users on the platform’s usability and implemented solutions.

Skills

ServiceNow platform

Business Analysis

Stakeholder interaction

Problem-solving

Communication skills

Polish language

English language

Tools

JavaScript

REST API

Relational databases

Agile/Scrum

Job description

Sii ServiceNow Competency Center in Poland seeks an experienced Business Analyst to translate customer needs into ServiceNow solutions and guide development teams through UAT and deployment. You will design stakeholder-aligned solutions, produce documentation, and train end users on platform features.

The role requires 3+ years with ServiceNow, strong communication, BPMN skills, and fluency in Polish and English, based in Poland with daily collaboration across stakeholders.