Service System Engineering Manager

Alstom; Katowice; Vor Ort; PLN 200.000 - 320.000; Vollzeit

Zusammenfassung

Alstom in Katowice, Poland, is seeking a Service System Engineering Manager to lead a team of skilled system engineers responsible for delivering reliable and secure services and infrastructure. This onsite role blends people leadership with technical oversight to ensure smooth operation and continuous improvement of critical services.

You will collaborate across PM, QA, and Customer Support, guiding incident response and service restoration while driving performance and capacity planning in a

Qualifikationen

• Minimum 5 years of experience in systems engineering, infra or IT operations.
• Minimum 3 years of people management experience.
• Experience managing complex technical incidents and operational escalations.
• Bachelor degree in Computer Science, Information Technology, Engineering or related field.
• Fluency in Polish and English at least B2 level.

Aufgaben

• Lead, mentor, and develop a team of Service System Engineers.
• Drive team performance through coaching, goal setting, and feedback.
• Manage resource planning, workload prioritization, and capacity management.
• Ensure availability, reliability, and performance of services and platforms.
• Oversee incident response, problem management, and service restoration.

Kenntnisse

People management

Leadership

Incident management

Systems engineering

IT operations

Ausbildung

Bachelor's degree in Computer Science/Information Technology/Engineering

Jobbeschreibung

Req nr: 526341

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Service System Engineering Manager in Katowice, PL we’re looking for?

Your future role:

Take on a new challenge and apply Service System Engineering Manager, to lead a team of highly skilled system engineers responsible for delivering reliable and secure services. This role combines people leadership, operational excellence, and technical oversight to ensure the successful operation and continuous improvement of critical services and infrastructure.

You’ll work alongside innovative, dedicated, and collaborative teammates. You'll be pivotal in the Field Engineering of all Service PKP PLK Projects, ensuring the successful execution, investigation, troubleshooting, and resolution of technical/quality issues. Day-to-day, you’ll work closely with teams across the business (such as Project Management, Quality Assurance, and Customer Support).

We’ll look to you for:

• Lead, mentor, and develop a team of Service System Engineers
• Drive team performance through coaching, goal setting, and regular feedback
• Manage resource planning, workload prioritization, and capacity management
• Ensure the availability, reliability, and performance of supported services and platforms
• Oversee incident response, problem management, and service restoration activities.

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Minimum 5 years of experience in systems engineering, infrastracture or IT operations is highly desirable
• Minimum 3 years of people management experience, including leading, coaching, and developing team members
• Experience managing complex technical incidents and operational escalations
• Minimum bachelor degree in Computer Science, Information Technology, Engineering or a related field
• Fluency in Polish is a must, English – min. B2
• Strong leadership and people management skills
• Flexibility and adaptability in a dynamic project environment
• Strong change management mindset and a proactive approach to continuous improvement.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues,
• Utilise our supportive and dynamic working environment,
• Contribute to innovative projects,
• Benefit from our investment in your development, through award-winning learning,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, sport card)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud.

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.