Service System Engineer

Alstom; Katowice; On-site; PLN 110,000 - 150,000; Full time

Job summary

Alstom in Katowice, Poland, is seeking a full-time onsite Service System Engineer to join the Field Operations & Services team. You will apply broad engineering expertise across projects, supporting service activities, troubleshooting, and ensuring high performance and customer satisfaction.

You’ll work with Project Management, Quality Assurance, and Customer Support, develop technical concepts, prepare service reports, and drive continuous improvement while occasionally traveling to support

Qualifications

• Bachelor’s degree in Engineering or related field, or equivalent experience.
• 3+ years in service engineering, maintenance, technical support, or a similar role.
• Experience with Field Engineering and Service Operations.
• Ability to investigate, troubleshoot, and resolve technical issues.
• Fluent in English; willingness to travel occasionally.

Responsibilities

• Provide technical support and troubleshooting for service activities.
• Develop technical concepts and customer-focused solutions.
• Support maintenance and field engineering operations.
• Collaborate with project, quality, and customer teams.
• Prepare technical documentation and service reports.
• Drive continuous improvement and service performance.
• Ensure high levels of customer satisfaction and support.

Skills

Fluent English

Communication

Analytical thinking

Problem solving

Cross-functional collaboration

Willingness to travel

Teamwork

Education

Bachelor’s degree in Engineering or related field

Job description

Req nr: 527451

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Service System Engineer in Katowice, PL we’re looking for?

Your future role:

Take on a new challenge and apply your broad engineering expertise in a dynamic and evolving field. You’ll work alongside innovative, dedicated, and collaborative teammates in newly formed Field Operations & Services department. You’ll play a key role in service engineering activities across multiple projects, ensuring the effective execution, investigation, troubleshooting, and resolution of technical and quality-related issues. Day-to-day, you’ll collaborate closely with cross-functional teams across the business, including Project Management, Quality Assurance, and Customer Support, support maintenance and service activities, contribute to continuous improvement initiatives, and help ensure high levels of customer satisfaction and operational performance.

You will also be involved in developing technical concepts and tailored engineering solutions to address customer needs, providing technical expertise during solution design, implementation, and service lifecycle support.

We’ll look to you for:

• Providing technical support and troubleshooting for service activities,
• Developing technical concepts and customer-focused solutions,
• Supporting maintenance and field engineering operations,
• Collaborating with project, quality, and customer teams,
• Preparing technical documentation and service reports,
• Driving continuous improvement and service performance,
• Ensuring high levels of customer satisfaction and support.

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Bachelor’s degree in Engineering, Information Technology, Electronics, Automation, or a related field, or equivalent experience,
• 3+ years of experience in service engineering, maintenance, technical support, or a similar role,
• Experience or understanding of Field Engineering and Service Operations,
• Ability to investigate, troubleshoot, and resolve technical issues,
• Experience in developing technical concepts and customer-oriented solutions,
• Strong analytical and problem-solving skills,
• Good communication and stakeholder management skills,
• Fluent in English,
• Ability to work effectively with cross-functional teams,
• Willingness to travel occasionally to support customers and projects.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with cross-functional teams and helpful colleagues,
• Utilise our supportive and dynamic working environment,
• Contribute to innovative projects,
• Benefit from our investment in your development, through award-winning learning,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, sport card)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud.

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.