Maintenance Technical Support Engineer

edrone; Katowice; Hybrid; PLN 110,000 - 150,000; Full time

Job summary

edrone in Katowice, Poland, is seeking a Maintenance Technical Support Engineer for an onsite, full-time role. You will join the Helpdesk/Engineering domain, report to the Group Manager, and support installation projects while ensuring smooth railway system maintenance.

You’ll manage service requests, delegate tasks, suggest improvements, provide training, and conduct diagnostics. Willingness to travel to various sites worldwide is valued; a collaborative and analytical mindset is essential.

Qualifications

• Degree in or passion for engineering is preferred.
• Undeniable technical knowledge and problem-solving skills.
• Curiosity and willingness to work across sites worldwide.
• Collaborative and analytical approach to maintenance challenges.

Responsibilities

• Managing service requests to fix the problem
• Delegating requests to other departments
• Suggesting improvements and solutions to avoid similar problems
• Providing training in the use of systems, applications and programs
• Conducting diagnostic, maintenance and repair processes
• Cooperation in the implementation of new solutions to optimize maintenance process
• Cooperation with other departments of the Company in the field of maintenance railway systems
• Ongoing technical support for users in solving system and application problems

Skills

Engineering mindset

Technical knowledge

Curiosity

Willingness to travel

Collaborative and analytical

Education

Degree in or passion for engineering

Job description

Position

Could you be the full-time onsite Maintenance Technical Support Engineer in Katowice, PL we’re looking for?

Your future role

Take on a new challenge and use your experience as a system engineer in the Helpdesk team. You will report to Jacek (Engineering Domain/Metrier Group Manager in Katowice) and work with passionate, motivated and dedicated teammates. You'll be the person the team turns to for momentum and to push installation projects forward. No two days are the same, but day-to-day, you’ll manage costing schedules, enable those around you to excel, and much more.

We’ll look to you for

• Managing service requests to fix the problem
• Delegating requests to other departments
• Suggesting improvements and solutions to avoid similar problems
• Providing training in the use of systems, applications and programs
• Conducting diagnostic, maintenance and repair processes
• Cooperation in the pmplementation of new solutions to optimize maintenance process
• Cooperation with other departments of the Company in the field of maintenance railway systems
• Ongoing technical support for users in solving system and application problems

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in or passion for engineering
• Undeniable technical knowledge
• Curiosity
• Willingness to work around the world and abroad to various sites and desolate locations
• Collaborative and analytical approach.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our multicultural environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learningProgress towards
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, sport card).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud.

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.